Poor service from Walsh Western
We ordered a laptop from Dell for a client last week and still haven’t received it, even though it was dispatched from their Coventry depot 3 days ago.
It is just annoying and rude, that we have to chase them up to find out what is going on with the package. The original delay was due to their delivery van breaking down - I found this out from their online system, which isn’t updated in real time, the following day after we had waited all day for the package. All it would have taken is a phone call to us to let us know about the delay - thats we did with our client and they were OK with this.
The problem then got worse by the fact that the driver forgot to load the package the following day for redelivery. Yet again they didn’t inform us of this and their web system didn’t update with this info until the following day and I had to spend 25 minutes on hold to find this out.
The laptop is due to turn up in the next hour so fingers crossed they can deliver it on the third attempt. It is so frustrating when large companies like this mess you around - there is very little that we can do as they have the product that we ordered and there is no way that we can take out business elsewhere. All in all I am completely unhappy with the service, and the £25 we have to pay Dell for the shipping.
yusif said the following at September 27th, 2007 at 8:18 pm :
very very poor service i took a day off from work and my delivered never arrived , i am going to cancelled my order and return it back to dell,
Bob said the following at February 27th, 2008 at 1:45 am :
I am having the same issue. I bought a new laptop on friday evening, told that it will not get to me in 3 weeks. I’m ok with this because I knew about it even before buying. My surprise on Monday morning is it has been made and shipped. according to the Walsh Western tracker it took only 10 hours from pick up to cross to England. It has been sitting in a warehouse (Hub) for 30 hrs, with no phone call from them to “arrange a convenient delivery time!”. This hub is nowhere near me. I am not holding my breath for a rapid smooth sailing delivery. No doubt dell have gone with the lowest bidder on this as well.
Bob said the following at February 27th, 2008 at 1:47 am :
I forgot to add. When I called them to arrange a drop off, they have one of those stupid computer phone messaging system. When I put in the correct responses it tells me to call Dell for a delivery time!
Kevin said the following at February 27th, 2008 at 8:21 am :
Same problem - spent 2 whole days being promised delivery by WW and no show - system says ‘customer not home - card left’ but no card and no show - will cancel entire order today from Dell. Dell must get their delivery right - I guess the kit is bouncing around a warehouse/van somewhere in England
Hayley said the following at March 7th, 2008 at 7:37 pm :
I have the same problem my delivery date was Tuesday the 4th of march, I waited in all day and no-one arrived, so i contacted dell and Walsh western and was told it would be delivered on Wednesday.
Again i waited in all day and nothing so i checked the tracking website and it said the customer was not in and the delivery driver posted a card to say he had been. I had received nothing of the sort no knock at the door or card left at my home. So i began to think ok the driver is delivering it to the street next to mine with a similar name all he needs is sat nav.
I contacted both companies via e-mail, since im always put on hold for over 10 minutes. and just got a e-mail from ww saying they’d chase up the problem, But that’s all i got from them for that whole day.
On Thursday i stayed in on the off chance, no one rang me to say there would be a delivery or anything, when i checked track and trace apparently the driver was at my door and had posted another card, well there was nothing at my house again, so now i can say for sure that he’s going to the wrong house, I stated this on my e-mail and called them early Friday morning, sure enough i was on hold for which seemed a lifetime, eventually i got to talk to someone and they said it would be delivered today. Well you guessed it nothing has arrived, and it is truly disgraceful especially when delivery is £51!!!
Mike said the following at March 7th, 2008 at 8:39 pm :
All I can say is ditto to Hayley, I think Walsh Western have been taken over by some other outfit recently and all their systems have gone to bollocks as I’ve waited in all day waiting for my Dell to arrive… it arrived at my local depot at 9am this morning according to the tracking and is now “on hold” at the depot. Not sure what this means but it’s really annoying and amateur. Dell really ought to get shot of Walsh Western.
Brian said the following at March 14th, 2008 at 3:30 pm :
Same problem. On delivery 13th at 11.48, nothing at this time
Another Bob said the following at March 15th, 2008 at 12:35 pm :
I am yet another unhappy customer thanks to Western Walsh making me waste a day off work waiting in for a non existant delivery.
I’m not prepared to tolerate this appaling service so I have cancelled my laptop from Dell and told them to blame their courier.
My advice is NOT to chase WW who are experts at evasion and excuses… your contract of sale is with Dell and it is Dells responsibility to fulfill the delivery on time. If enough people remind Dell of this (as I did) they will stop using this useless courier if they want our business.
I’m off to PC world where I can walk out of the door with a laptop and not waste more time waiting in for a useless courier.
Kelly said the following at March 20th, 2008 at 10:57 pm :
Yep me too!
I saw this morning that the Dell website said my order was ‘out for delivery’ - checked up on the Walsh Western tracking link they provided me and it said out for delivery from 7.53am this morning. As the delivery depot is only a few miles from me I cancelled my day and began waiting… and waiting… and waiting. Nothing yet.
What I want to know is how our EXPENSIVE, and invaluable business orders are being stored by these cowboys? Is it a man with a van, so to speak? Are our items safe while they are being stored over night? Why would the depot release them if they arent going to be delivered that day? What the hell are Dell doing charging me £60 for delivery if they cant even be bothered to deliver it?
Whats the point of giving us a tracking number and popping a load of BS on the screen for us to muse over if they arent going to bother delivering anyway?
They better not pull that ‘I left a card’ cr*p with me! I have 24 hour cctv and will gladly submit the tapes to trading standards, Dell and who ever else I can get involved. I didnt even know there was a problem until I read this thread, but obviously these people are total idiots. If it doesnt come tommorow I’ll be going to Tesco - I can get virtually the same machine in their half price sale for £50 less, with clubcard points and better service. At least I know it hasnt been sitting in someones shed for 24 hours.
Disgusted.
No wonder Dell has such a bad reputation lately. They need to step up, become responsible and sort this rubbish out so that customers are truely getting what they are paying for - especially when theres a £60 postage fee involved!
Walsh Western/Dell Comments growing said the following at March 28th, 2008 at 10:35 pm :
[...] Dell/Walsh Western post I put together seems to be getting a reasonable amount of traffic and the comments are hotting [...]
Another Bob said the following at April 3rd, 2008 at 8:49 am :
Well I finally got a full refund from Dell, 3 weeks after they took the money from my credit card account despite me cancelling my order and specifically telling them NOT to take any money from it. I had to threaten them with a County Court summons to get it mind and even then they only left 1 days grace before me issuing them with the summons.
What an utter shambles this whole thing has been. I would NEVER ever buy a Dell product again. The courier Western Walsh messed up and lost Dell the order in the first place by not meeting a delivery day, but then Dell compounded the situation by taking money I told them not to, and then being very evasive about refunding it.
My advice to prospective purchasers:
1. Don’t buy from Dell while they continue to use their useless courier.
2. Don’t be messed around by either of them. Give them written notice of cancellation if they don’t meet a delivery day, and give them written notice of a County Court summons if they are evasive about giving a refund.
3. We British take poor service for granted and in my opinion the companies take advantage of this. It’s time we stopped allowing them to do this as only then will the service we receive from them improve.
4. Buy a Sony laptop like I did from a high street retailer (they will negotiate a discount if you ask).
Good luck to you all.
John said the following at April 9th, 2008 at 5:48 pm :
I ordered a laptop from Dell last Thursday. By Friday it was built and in the Walsh Western delivery System over the weekend. On Monday I received an automated call saying it would be delivered on Tuesday and I had an option to take delivery am or pm (I selected am). The laptop arrived safe and sound at 11am as promised. At all times I was kept accurately (and promptly) in the picture as to the atatus of the delivery via the Dell link to the WW website.
an excellent service from WW and the laptop (XPS 1530) is pretty good too.
Jo said the following at April 10th, 2008 at 10:11 am :
I have to say, I ordered my new Dell on Monday. Dispatched on tuesday from dell, and got it today. Took 3 days Ireland-East anglia. The tracking website was quite accurate as well. Maybe there is a bit of hope for walsh western afterall (or for a few lucky ones)?
richard said the following at April 14th, 2008 at 6:48 am :
i also have ordered dell laptop and used the ww tracking service which seems to be made up data as i was left no card even tho i was in and ww reflect theye called three times no awnser. very poor service,
Roger W said the following at April 24th, 2008 at 8:58 pm :
We get loads of deliveries and I have only praise for Dell and it’s incredible tracking delivery service. If we want something we order it before we really need it.
Tracking is supposed to take the irk out of much wanted goods. Instead it creates impatience and a lot of unreal expectations.
Tom Carr said the following at April 26th, 2008 at 10:14 am :
I am also having a nightmare experience awaiting the delivery of my Dell Laptop. Originally asigned for delivery 2 days ago I took the morning off work and waited home. Nothing arrived so I called Welsh Western and was told that it had been delivered to the wrong hub. A new delivery date was arranged for yesterday and it never appeared. A further call was made and an apology given however it was pointed out that the mistake had been made at the depot and not by the chap on the phone. A third date was arranged for this morning and once again nothing has arrived. The office is closed so I am not going to be able to contact them now until Monday. A disgraceful service and if it doesn’t arrive on Monday I will cancel my order and request a full refund.
Jane B said the following at April 26th, 2008 at 4:05 pm :
I’ve also had the same problem this week. Original delivery day was Wednesday for which I took the afternoon off work; it never arrived and no indication that it was not going to turn up. I rearranged for this morning. They tried to deliver on Thursday (no-one home… yes, that’s why I requested Saturday.. - we’re working to earn the money to pay for this stuff, including delivery charges…) I called the depot Thursday evening to make sure it would be delivered today and phoned again twice this morning as I suspected the courier needed babysitting to make sure I didn’t have another wasted day. They assured me it was on its way, if potentially a little late. It hasn’t arrived. I’m livid. By the time I get it I suspect the technology will be obsolete and we’ll all be travelling in flying cars. I have complained via email to Dell and Walsh Western and requested a refund for the delivery charge. The courier, Business Post, seems to be most at fault but the responsibility must lie with Dell for selecting separate logistics and courier companies with god knows how many sub-contractors. It’s very difficult to find anyone who cares enough about the customer to bother to provide a decent service. Next time perhaps I will go to a nice actual shop where I can see the merchandise physically exists.
carrie ann sweet said the following at April 29th, 2008 at 7:16 pm :
actually you’re all wrong and need to find something better to do than rant and rave about a company you know nothing about. Walsh western put your dell order together and sub contract their deliveries out to hauliers such as business post, tnt, uk today and lynx if you want to rant about someone then why not start on them.
Jake Stride said the following at April 29th, 2008 at 7:21 pm :
I’m fully aware of how the process works as a Dell VAR. It is Walsh Western that manage the process and their brand that represents the whole shipping process. Most of the time orders get stuck at the Walsh Western hub before they have gone out to the other couriers.
Steve said the following at April 30th, 2008 at 12:07 pm :
My order has been stuck in WW for the last 5 days. I’m really annoyed with Dell and WW. No contact from anyone.
I bought this for personal use but usually buy a lot of servers through dell. It takes them less then 5 days to build a custom server and get it to my companies door step.
Just shows if you’re listed as a home user you get shafted. I’ll be looking at HP in future.
Struan said the following at May 1st, 2008 at 1:34 pm :
Well, here’s hoping there is at least a card waiting for me when I get home from work tonight to say delivery has been attempted. Was originally told delivery would be made before 8/05/08 (orderd 26/04/08). Checked on the Dell online system as to status of order few days ago and said had been passed to Walsh Western for delivery. Checked WW and said order is out for delivery today, as of 0921am having arrived at my local delivery hub as 0846am(for whichever courier WW has contracted out to fulfil the delivery). So am expecting to be able to have this redelivered to my work address either today or tomorrow hopefully. Will keep updating….not holding out much hope though having read some of the comments above about other peoples experiences….
Bri said the following at May 1st, 2008 at 10:21 pm :
I ordered a laptop from Dell on 23/04/08. I checked Dells site a few times a day and today and it has been built/tested and dispatched all in one day. Strange thing is, on Walsh Westerns web site at 9pm when i checked it, it said:
Date Time Location Activity
01/05/08 23:59 RAHEEN DEPARTED EMF.
It seems to have left 3 hours in advance.
This does not look like a good start, it’s like they just make things up in case Dell happen to check the progress of a package
Struan said the following at May 2nd, 2008 at 2:17 pm :
UPDATE: Businesspost (contracted by Walsh Western, who are now called Syncreon after they merged with TDS Logistics)attempted delivery of my dell laptop yesterday afternoon, and they did leave a card to say this. Called the company when I got home in the evening to try and rearrange delivery to my work address (as I would be available to sign for the package in person etc, instead of missing the courier again when they attempted delivery to my home address again today), and they stated this was not allowed for some reason ? They said they could either redeliver to my home address again (useless as I am never in during the day) or I could collect from the depot, which is pretty annoying as it is pretty far away from me….and I have paid for delivery. I did ask Dell at the time of the order if it was possible to get the package redelivered to my business address if it turned out I missed the courier at home and they said this was no problem, but on speaking to the courier yesterday, they said it was under Dell’s instructions that “deliveries of consignments to addresses other than the orignal delivery address was strictly forbidden”. Oh well, guess I will get my new laptop sometime, off my own back though….
Bri said the following at May 6th, 2008 at 9:38 am :
I’m happy to say my laptop was delivered this morning at 8.25am.
No idea what company delivered it, it was a plain white van.
Struan said the following at May 6th, 2008 at 3:03 pm :
Well picked up my new boxed laptop from the courier in my time on Friday evening, got it home, opened the box and found a dent inside on the metal chassis so it’s going to have to go back to Dell and am going to get a refund. The couriers are supposed to be coming on Thurs to my work address to collect it, so we shall see what happens…
Kevin said the following at May 7th, 2008 at 10:34 pm :
I await my am delivery tomorrow with baited breath. lol
Kevin (again) said the following at May 9th, 2008 at 4:43 am :
I got my order okay within the set timescale but the packing cases had large holes punched in them. I dare say they had been fairly roughly handled but there was no internal damage that I could see and the computer was NOT “dead on arrival.” I would say that Dell have realised that computers are not going to be spared rough handling and have prepared for it. One up to Dell; three down to Walsh Western. Better luck next time guys. At £60 for delivery, it is a rip-off. I used to moan at delivery charges of £20 (without the holes).
SCube said the following at May 11th, 2008 at 7:49 pm :
It is clearly evident that Walsh Western are making up the logs. At 9:00 AM on 11th May 2008, the status on Walsh Western’s page reads 11/05/08 23:59 RAHEEN DEPARTED EMF.
I guess Walsh must be having some top notch scientists who have developed a time machine.
Bloody porkies - if it doesnt arrive in 3 days time, Dell’s lost my order.
ad said the following at May 17th, 2008 at 12:32 pm :
I ordered an inspiron a while ago, i was told that i could view the delivery process online. At somepoint the online screen says that it is basically up to walsh western to keep you informed of when the delivery is due. So i rang walsh western and they informed me that the delivery would be on the next day. I took a day off work to wait for it, but by 1:30pm i figured that the delivery wasn’t happening. I rang walsh western and i was told that the package was at the wrong hub and this would be put right so that the delivery could come on the next day (again). Again the same thing happened, i rang again and i was told that the delivery van had broken down and wouldn’t be able to deliver the inspiron today. Great so far. I was obviously told that the package would come on the next day (which is now a saturday - today). Earlier on i found out that walsh western don’t deliver on saturdays or sundays. This service is ridiculous. i don’t mind the wait, i figured there would be one. But it’s the lack of customer service, the feeling that the woman i spoke to didn’t even know herself what was going on so had to back it up with, well, lies. I thoroughly expected about a weeks or more wait which i wouldn’t of minded. I would just prefer to be told that than taking days off work for no reason. I don’t think i’ll be getting my package on monday, probably because it’ll be already all booked up, due to the act that mine was supposed to be delivered today. So here’s hoping for tuesday. Walsh Western could have at least the ability to say that the delivery may take a week.
mandy watson said the following at May 20th, 2008 at 3:40 pm :
A++++++ well - this is my second laptop I have bought from Dell - cant fault them. Ordered it last Tues 13th May 08 - booked this week off working as due to my last laptop I got from them - they deliver within 14 days if you lucky - as expected i followed all the online status of my order again - over the weekend it showed it was with the carriers - I must admit I was a bit worried after reading all the stuff on here. But yesterday morning at 8.20am I got the answer phone message from the walshwesteren courier - both my mobile rang and landline - told me delivery was today before 1pm - - success it came at 10.50am today >>>> no problem at all - this is my second time using dell and again - faultless - cant fault the carrier either in my case A++++++
Alison Buxton said the following at May 22nd, 2008 at 4:46 pm :
Thought I was going to have problems with the delivery of my monitor (especially after reading all these comments) but although I didn’t get any phone calls or a postcard, it was delivered this morning as implied on the tracking website. Money only taken today, so I impressed by the service.
alan mallik said the following at June 1st, 2008 at 7:30 pm :
I just ordered a Vostro laptop abd echo alison’s comments exactly
lee said the following at June 9th, 2008 at 6:46 pm :
I have to agree they are possibly the worst courier service out there and this is the third time I have had to use them. Be very aware when ordering anything that has to be delivered by these couriers, this includes DELL products. 3 people from business post took my phone number and assured me that someone would call within an hour of arrival and that a PM delivery would most likely be late PM. After taking a half day off work I noticed at 5.30 on the tracking website that they attempted delivery at 12:00 noon though they left no calling card. Literally seconds after it be came a PM delivery. Avoid at all costs
Jackie Jones said the following at June 12th, 2008 at 4:46 pm :
Like you, I too have problems with this company. I was told my laptop would be delivered between 8am & 1pm today the 12th.I took the morning off work, which I couldnt really afford but they would not deliver to my place of work. After various phone calls & emails I was told by Dell that the driver had a problem before he left the depot. I tried phoning the depot but there was no answer. Eventually, after sending Dell a stinker of an email I had a phone call from the driver saying he hadnt delivered in Eastbourne before and didnt know it at all and did I still want them to deliver that day as they might be at least an hour. I told him “you bet your life I want it today”. He did not sound very happy as I think he probably thought he would get away with it. It is now 4.30pm and it looks as though I should get my laptop by 5.30ish, fingers crossed but from above comments I dont hold out much hope.
I know I will never use Dell again. Their customer service leaves a lot to be desired, second only to Walsh Weston.
Jackie Jones said the following at June 12th, 2008 at 5:16 pm :
Well, its 5.15pm and my laptop has just turned up. The driver apologised in broken English saying it was his first time in this area, he was driving a hire van. Well I guess that says it all.
Thank god I will never have to use Dell again.
Mo said the following at June 16th, 2008 at 3:02 pm :
I ordered my laptop 30st may was scheduled for delivery on
11th june and came 6june.
the website was accurate and they delivered on time
between 8-1am.
mayb for somepeople who have had problems. is just some parts of the country are worse than others.
Sean said the following at July 7th, 2008 at 5:32 pm :
After ordering my Laptop from Dell and then reading this Blog I thought disaster was in the air.
But surprise, surprise, it arrived on the day they said they would deliver it and at 09:00.
Excellent service and their website shows exactly where the package is.
My house is not the easiest to find and Amtrak have failed to find it on many an occasion, but Walsh Western managed it (actually it was delivered via the Business Post office in Plymouth).
Burt D said the following at July 16th, 2008 at 3:05 pm :
Ordered my XPS on July 1st
Supposed to be delivered 14th July
Just checked Welsh Western tracking, and its been with Business Post in Preston for a week (7/7).
The first lie says DEPARTED EMF 10:00
The second lie says 10:39 IVR-OUTBOUND AM DEL. SCHEDULED DELIVERY DATE - which basically means they made a phone callto arrange delivery ( They didnt )
Then all of sudden its in Hinckley (15:17)
It now says its been returned to Hub - usually means it will never be seen again.
Just sent an email to Dell telling them to arrange a different courier.
I have not had the misfortune to have dealt with Walsh Western before, it will be the last time.
They are now added to my courier blacklist
eg Excel Lynx CityLink TNT & anyone else who uses the
Business Post Hub in Preston.
Check who the courier is before you order anything.
Jonathan said the following at July 29th, 2008 at 10:33 pm :
Ordered my Dell on Saturday the 26th of July, I’ve just checked the update and it’s currently in the delivery stage.
The history on the Walsh Western track and trace says:
29/07/08 17:00 RAHEEN DEPARTED EMF.
29/07/08 16:15 CALL LOCK OUT.
Not really sure what EMF means to be honest. Reading this page has got me pretty worried though, don’t have an estimated delivery time yet but I’ll post back on here if/when I get the laptop.
Random Geekage - Randomness, geekery and whatever else I feel like » Still waiting said the following at August 26th, 2008 at 12:26 pm :
[...] are also some bad experiences with the courier that Dell use to ship stuff in the UK. Aparrently Walsh Western subcontract the [...]
Rachael said the following at August 26th, 2008 at 12:32 pm :
I ordered 3 dell laptops and am expecting delivary with Walsh Western anytime today within 8-1. However with it getting closer and closer to 1pm tehre is still no sign of the 3 laptops. I spoke briefly on the phone last friday to confirm our delivery time and everything seemed sorted, I have waited all morning and to me it looks doubtful that they are going to arrive at all.
vex said the following at August 26th, 2008 at 8:59 pm :
Iv ordered a laptop from dell, the arranged delivery date is tomorrow am, however, when I check the only tracking system by Walsh Western, it says 2 next to box quantity, but on the notes section is only says 1st box scanned and departed from HUB…no sign of the second box
im guessing im going to have loads of problems with them too!!
Ruth said the following at August 27th, 2008 at 11:35 am :
After reading all of the above my heart sank. Would my shiny new laptop ever find me, especially as I live in a house down an un-named lane on the edge of Dartmoor? No worries - I tracked the progress on Walsh’s webpage and as good as the info they gave me, it has just arrived at the right time, on the right day and is undamaged. So - they can get it right sometimes.
Marie said the following at August 27th, 2008 at 2:22 pm :
I’ve waited in all morning for a delivery agreed with someone at Syncreon on 22nd August after receiving a ‘failed delivery’ email which included the threat of returning the inspiron we’d ordered to Ireland with a charge of £20. Apparently they attempted to deliver the order on the 14th and 15th August and messages were left on the phone (none were received) and that cards were left both times (none were received). The Dell web site promised a link to the courier so that we could track our order (placed on 11th August) but no link ever appeared. We eventually found out that the courier was Syncreon when we rang to complain on the 22nd. When I then tried to access Syncreon’s order tracker, it didn’t recognise my account and order number and it was only when I googled this blog today that I found out that you have to put 02 in place of GB on the order number to gain access. Hooray, light in the darkness. There were the deliveries on the 14th and 15th, how much easier if we’d had access to this prior to the delivery!!! I’ve been on the phone to Ireland and India several times since 12 today and apparently, there’s a backlog because of the bank holiday (Ireland) and according to India, our order is stuck in heavy traffic, even though according to the Syncreon’s tracking site, it appears not to have left the depot. Thing is, Syncreon/Walsh Western were aware of the pending bank holiday when they promised delivery on 27th so why promise a delivery they couldn’t fulfil meaning I’ve lost ad day’s holiday and effectively racking up the cost of the order. It isn’t looking quite the bargain I thought it was. We are now about to cancel the order and wish to make an effective formal complaint. A previous emailed complaint was just forwarded by Dell to Syncreon and somehow I suspect that this will now have been filed in the Recycle bin. Any suggestions?
David Shepherd said the following at August 27th, 2008 at 2:56 pm :
Walsh Western are the absolute pits. Waited 12 mins to query an overdue delivery only to get a lame excuse. The promise of a check with the driver isn’t of much use when they then cut you off. This is my fourth PC from Dell but it will be my last.
Ian said the following at August 27th, 2008 at 3:00 pm :
I didn’t get a phone call but they did deliver on the promised day (and I’m out in the sticks) at 1043. Tracking was very easy. No complaints. Excellent service.
Rod said the following at August 28th, 2008 at 9:39 am :
I’ve ordered goods from Dell before (both for home and for the company I work for) with generally no delivery problems. So at the beginning of last week I placed an order for one of their widescreen ultrasharp monitors. On previous occasions I have found their tracking system very good. Last Friday the system showed that this would be delivered am Wednesday 27th August. I took the day off work yesterday to await delivery - this did not happen so at 1.15 I checked the tracking system again and to my amazement it was stating that it had been delivered at 11.00 by what I assumed was a sub-contractor to Walsh Western by the name of Carrington. I had been in all morning and I know that no one had attempted delivery. I tried phoning Walsh Western and all I got after submitting my Dell order number was an automated message saying it had been delivered at 11.00. I then phoned Dell and they said they would get in contact with the courier who would contact me. I have wasted the whole of yesterday and still have not heard any news of when this might be delivered.
Marie said the following at August 28th, 2008 at 10:58 am :
Know how you feel Rod. Dell (Ireland) promised delivery between 8 and nine this morning and it didn’t arrive. When we checked on Walsh/Western tracker, it said they had attempted delivery and no one was at home so left a card. This is such nonsense, we were at home and had even left the front door open. Dell said that delivery had been attempted and that our house had a brown front door - information from the carrier I assume. We actually have a green front door! When Dell contacted the carrier again, it was to be told this time, that the goods were still in the warehouse. The carrier is BPO Newcastle so I rang direct and when I queried this morning’s ‘failed delivery’ on the WW’s tracker, they said this had been a mistake. The tracker now says the goods are on delivery. This is now two wasted days of our holiday.
The only mistake in this whole sorry saga is us ordering a Dell online. Never again.
Edward said the following at August 28th, 2008 at 5:10 pm :
I have the same sorry tale!
Received call (elctronic) asking delivery preference
so nominated am before 12 noon delivery on 28th August. According to Walsh Western tracking my Dell Laptop was passed on to Business Post Thames Valley which is in Thatcham. As Im only in Hungerford, this should be a no brainer, or so I thought! Now 5pm no sign of delivery, just called Business post in Thatcham to be told they themselves have sub contracted it out to a 1 man in a van type and surprise cant get a hold of this driver!
Dell really should get a grip of the deliveries, obviosly Walsh Western are not up to the task! and neither are Walsh Westerns sub contractors Business Post, who themselves contract out to operators (bet Dell dont know about that)
Kain said the following at September 4th, 2008 at 3:12 pm :
Hi
my order history for now, i’ve ordered my dell on sunday and after reading this blog i have serious concerns…
04/09/08 13:14 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
04/09/08 12:33 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
04/09/08 12:33 WWI - HINCKLEY ORDER COMPLETE IN HUB.
04/09/08 12:33 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
04/09/08 07:28 WWI - HINCKLEY MERGE ITEMS PICKED.
03/09/08 18:57 PLAN COMMITTED NOTE.
03/09/08 17:00 RAHEEN DEPARTED EMF.
03/09/08 15:17 IVR-OUTBOUND 05/09/08 AM DEL. SCHEDULED DELIVERY DATE.
03/09/08 15:17 IVR-OUTBOUND AM DELIVERY.
03/09/08 10:19 CALL LOCK OUT.
so far so good, i’ll post tommorow how it went (if it will arrive of course…)
Kain said the following at September 5th, 2008 at 5:35 pm :
the delivery came safe and everything was on time (12.20 this afternoon) the packages were ok, so i guess i’m the one on a milion that had a good experience with them. Good luck guys!
Martin said the following at September 5th, 2008 at 8:20 pm :
Sorry to hear about all your bad experiences. I seem to be with the group that had a good experience.
I ordered a Dell studio laptop last Friday and got a call the following thursday morning asking if i wanted an am/pm delivery. I went for am (8am-1pm) and the laptop arrived at 12pm on the day.
Guess it’s a bit hit and miss with this company.
Claire Handscombe said the following at September 8th, 2008 at 3:14 pm :
Does ANYONE know what “call lock out” means?!
Alex R said the following at September 8th, 2008 at 11:07 pm :
I’m expecting a delivery tomorrow AM. So far, the tracking has been great. From the beginning of the order up until now. I have the same delivery log status as Kain thus far:
08/09/08 14:23 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
08/09/08 14:23 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
08/09/08 14:23 WWI - HINCKLEY ORDER COMPLETE IN HUB.
08/09/08 14:23 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
08/09/08 10:48 PLAN COMMITTED NOTE.
05/09/08 17:12 IVR-OUTBOUND 09/09/08 AM DEL. SCHEDULED DELIVERY DATE.
I’m not sure if I should take the day off from work to take delivery myself or to trust one of my housemates to be up when the delivery is attempted. I shall post back whatever the outcome.
*Fingers crossed*
Alex R said the following at September 9th, 2008 at 2:26 pm :
Update: The laptop arrived today at 10:51am. Box undamaged, all OK.
Julie C said the following at September 12th, 2008 at 3:50 pm :
I ordered my new Dell PC on 9/9/08 and was initially advised by Dell that delivery was likely to be 19/09/08. Imagine my surprise when I checked the Walsh Western Track and Trace to see an indication that it would be delivered AM 12/09/08. What a good service I thought! Surprise further compounded by the automated phone call to confirm delivery for AM 12/09/08. Then things went pear-shaped. Been waiting in all day, now 3.35pm and no PC. Have spoken to WW who have said it is on a complete pallet that left the Hinckley hub last night to go to the Business Post depot in Portsmouth (nearest to home)only to end up at the Business Post deport in Runcorn! Even I don’t need Sat Nav to tell me that is the wrong end of the country!! Business Post claim they cannot undo the pallet to get my delivery sent down overnight and have now been booked in for a Monday evening delivery slot (5pm -9pm). Thing is though, not a single courtesy telephone call to tell me delivery would not be coming today. I wouldn’t be so angry if only they could have had the decency to do that - they would have known first thing this morning that my order was not in the Portsmouth depot! Moral of the story…anybody on the South Coast who is expecting a delivery of Dell equipment today, don’t waste your breath. The goods are in Cheshire, not Hampshire.
Peter Brock said the following at September 24th, 2008 at 7:43 pm :
Same problem with delivery. Dell are still using Walsh Western and they are still as bad. Received automated message saying they would deliver today between 8am & 1pm. Suprise suprise they did not deliver. Rang Dell and they promised the laptop would be delivered by 6pm. it is now 7.40pm tried to ring Dell again but guess what - office closes at 6pm. If laptop not delivered tomorrow (I will have to stay IN AGAIN) will be cancelling order
Peter Brock said the following at September 25th, 2008 at 9:32 am :
Follow up!!!!!!!! Laptop delivered at 9.00pm (a long time after 1pm & promised 6pm) but at least I have got it- the delivery man said he had broken down (sound familiar?). Dell lap top great but cannot use Internet yet (using old laptop) as my modem has USB connection & Dell std is WAN Miniport PPPoe and have had to get new driver from ISP provider to suit Vista and wait for 7 days for CD Ahhhhhhhhhhhhh!!!
J.J said the following at September 29th, 2008 at 10:12 am :
Haven’t got the energy to recount the hassle I also experienced with this totally incompetent company though I am still wondering how it took them till Saturday morning to deliver our Dell laptop which had been promised for Thursday morning from what tuned out to be a depot less than 10 miles away from our house.
I just got to work to find they left two messages on my phone here at gone 6.00 last Friday. Very good seeing as how I had been at home Thursday and Friday waiting for a delivery that never happened and they never once rang me on my home or mobile number - both of which they had.
BB said the following at October 4th, 2008 at 1:16 pm :
I wish I had looked at this thread before ordering my Dell pc. A Friday am promise became a “misroute in transit”. A Saturday am promise - I had to call them - was a no show. I am seriously considering cancelling. If I do, it will also cost Dell the sale of 8 pcs amd a server mext year.
Chris P said the following at October 10th, 2008 at 8:45 pm :
I also wish I had read this page, £ days off work I have waite, finally the P arrives this morning, get it upstairs, open it up, and guess what, its not my p.c., it is someone elses basic piece of shit worth about £150, they assured me they would get onto it and sall me back, did they? no, im still waitng. that will teach me not to check the paking slip before signing for something. I mean, who ever heard of a courier that cannot read the address on the box. Truly unbelievable, someone should call watchdog. It’s a joke being expected to pay £50 for a service this abysmal.
Lol alvarez said the following at October 11th, 2008 at 11:33 am :
does anyone have a number for walsh western????
i am gonna start chasing them as i too have seen my order should alreay be here.
Graham said the following at October 14th, 2008 at 12:31 pm :
WHEN WILL DELL LEARN AND USE ANOTHER COURIER ????
As soon as I learned that WW were delivering my latest Dell order my heart sank. However I thought maybe they have improved - err, NO.
Failed to keep to the appointed delivery slot yet again !!! In this credit crunch financial climate you would think they would be working hard to keep business not trying their best to lose it!
Bloody time wasters.
Oh yeah and its funny you can’t find a contact No. for them, isn’t it?
ravi said the following at October 14th, 2008 at 7:34 pm :
Here’s the phone number - but they only work 9-5:30
0870 6063355
Press 1 for Dell deliveries.
My delivery is scheduled for tomorrow - I was planning to take the day off work, but reading this thread, I don’t think I will.
The status shown still says “DEPARTED EMF” - over a day ago.
Vedish said the following at October 18th, 2008 at 1:20 am :
Don’t Lose Heart!!
I stumbled on this website ever since I began googling the enigmatic ‘Call Lock Out’ from WW.
I’m actually typing from my hardly 1-day old Dell Studio 17 and yes, surprisingly enough, I must say that I am entirely pleased with the whole order and delivery process. Or maybe I was just lucky (this time at least):
Ordered on the 8th Oct 2008 after acquiring a lease from DFS.
Delivered today 17th Oct 2008…so 9 days in total.
Chose am delivery but I was worried that I might not be able to stay until 13 00 because I had to leave for uni.
So woke up around 07 00, was about to go make some tea when the doorbell rang…believe it or not, the guys were already here with the laptop! One hour before the AM slot (08 00 - 13 00)!!
By the way, I live in Lewisham, South East London and when I checked, WW tracking service had put my box at Dartford (from hinckley) at 06 00 or so.
Anyway, just wanted to point out thst in most cases, the whole process seems to go quite smoothly, except for some of the unfortunate isolated cases above.
So, good luck and stop worrying! It might just work out fine!
Bryan Smith said the following at October 20th, 2008 at 8:59 am :
Hi all,
It is still a great mystery to me that a company the size of Dell can provide such a mixed service, not just on delivery, but on the whole process.
I ordered an XPS630 online, but when I got the order confirmation the graphics card had been changed from a GTX280 to a dual 9800GT setup. Granted they sorted it out when I called CS, and honoured the price, but it was a fight! They wanted me to pay an additional £200 initially.
Anyway, I received an automated phone call this morning to inform me that my XPS should arrive tomorrow and this after only 6 days including the weekend. Fingers crossed for the delivery, I’ll let you know.
Bryan.
Bryan Smith said the following at October 20th, 2008 at 9:13 am :
Early update, I checked the WW website status again and it showed ‘Pre call - No answer’ even though I had just had a call from Dell confirming the delivery date! Very odd.
Thanks to ravi for the WW number, I called and have confirmed with their automatic service, a delivery for all day tomorrow (Dell quoted 8-13),
Bryan.
Bryan Smith said the following at October 21st, 2008 at 2:32 pm :
…and it arrived, 13:00 today as promised, so definitely not all bad.
The boxes had suffered a little bit in transit, but the equipment was in perfect condition.
Good luck to everyone else with their purchases, my overall opinion is that Dell have good and bad days, so they need to keep on top of it,
Bryan.
Gareth said the following at October 28th, 2008 at 7:37 am :
Mine was delivered on time witin the timeframe on the WW website
They did however, not contact me before hand, and I had to ring them to confirm and check the order was on the van, as (as some have said) the online system is not that up to date to see whats happening.
Thx
Gareth
Simon said the following at November 3rd, 2008 at 9:13 pm :
Wish I had found this site before buying a Dell. I bought a scratched/dented item off Dell Outlet on ebay because we were having to wait so long for Dell to build the one we had ordered and paid for on their main site. You would think that this would be idiot proof wouldn’t you? They obviously have the laptop as the spec is listed on ebay. So put it in a box and send it. Not so easy for Dell. My order progressed slowly through all the stages of a custom built item and then was finally released to Walsh Western. They quoted a delivery date but on the day claimed thet we were not home. (We are a pub and were very much open at 1400hrs!). Then they had an address query so I emailed confirming the address. Funny that; so where did they leave the card when I wasn’t home! Now the package spends each day being checked into the “hub” but never seems to get anywhere. Dell don’t reply to emails and nor do walsh western so I have instigated a dispute with paypal………..
Simon said the following at November 4th, 2008 at 2:13 am :
And now they have gone back to address query!!
03/11/08 10:50 BPO - THAMES VALLEY ADDRESS QUERY.
03/11/08 05:11 BPO - THAMES VALLEY FIRST BOX SCANNED INTO HUB.
03/11/08 05:11 BPO - THAMES VALLEY ORDER COMPLETE IN DEPOT.
01/11/08 06:15 BPO - THAMES VALLEY FIRST BOX SCANNED INTO HUB.
01/11/08 06:15 BPO - THAMES VALLEY ORDER COMPLETE IN DEPOT.
31/10/08 08:40 BPO - THAMES VALLEY ADDRESS QUERY.
31/10/08 05:12 BPO - THAMES VALLEY FIRST BOX SCANNED INTO HUB.
31/10/08 05:12 BPO - THAMES VALLEY ORDER COMPLETE IN DEPOT.
30/10/08 14:06 BPO - THAMES VALLEY CUSTOMER NOT HOME - CARD LEFT.
30/10/08 06:48 BPO - THAMES VALLEY ORDER ON DELIVERY.
30/10/08 05:12 BPO - THAMES VALLEY ORDER COMPLETE IN DEPOT.
30/10/08 05:12 BPO - THAMES VALLEY FIRST BOX SCANNED INTO HUB.
29/10/08 14:49 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
29/10/08 14:49 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
29/10/08 14:49 WWI - HINCKLEY ORDER COMPLETE IN HUB.
29/10/08 14:49 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
29/10/08 13:05 PLAN COMMITTED NOTE.
28/10/08 17:00 RAHEEN DEPARTED MANU.FACILITY
Phil said the following at November 5th, 2008 at 4:28 pm :
I ordered a 5125 laptop for my other half on 23/10. I got an automated call to reception to say it would be delivered on 5/11 am. Waited, no delivery, checked the site and lo and behold moved to Friday delivery now…rang them up (thanks for the number btw) and they said that because I hadn’t confirmed the delivery they moved it?!?!?!? WTF!!!!! There was no option to respond, they TOLD me that they would deliver on the 5th before 1pm….I won’t be holding my breath after all I’ve read on here.
Samuel said the following at November 11th, 2008 at 10:32 pm :
I came across this site after I order my dell vostro pc after some googling. I am pleased to say I had a good experience with Walsh Western. I ordered my dell on Wed 5th November and recieved it on Monday 10th at 10.00am on the dot, and Western track and trace was spot on. All the boxes were in perfect condtion, Western handed it over to TNT who then delivered it to me.
Hope u all have a good experience like me!
Brian said the following at November 12th, 2008 at 2:28 pm :
Similar experience to Samuel - I was called on Tuesday 11th at my work number automated voice told me to expect delivery on 12th am… spent all day at home to find out my ’status’ had gone to ‘Address Query’ .. apparently the driver had rang my work number 12th am didn’t get a reply - that’s coz I’m at home waiting for it you idiot!! so he didn’t deliver.. even though my home and mobile numbers were given… these guys are pooooo
Robert said the following at November 12th, 2008 at 3:39 pm :
Delivery due by 1 p.m., shown as ‘On Delivery BPO Croydon’ 0726. (N.B. tracking website not real time, about 3 hours behind). No sign of anything by 2 p.m. so rang on number given by Ravi October 14th. Told had been an attempted delivery no answer also that driver telephoned - completely untrue (as confirmed by 1471 check). Promised will retry within 1.5 hours. Looks like the negative feedback on this site is true. The pepole who answer the phone go by the name of Synchrion, so who’s accountable for this mess is anyone’s guess.
Robert said the following at November 12th, 2008 at 5:30 pm :
Update at 4.30. Having spoken again to Walsh was given the number of the Business Post Croydon Depot where the item is out for delivery problem. Latest story is that the driver couldn’t find the delivery location!! It’s a perfectly ordinary residential address which no courrier has ever failed to find before. Apparently no attempt to phone me to get directions. Depot say that they will send him out again tomorrow with a map!!!!! Haven’t these people heard of Sat Nav!?? What a shower, totally unprofessional. Never again.
Robert said the following at November 13th, 2008 at 10:06 am :
Finally arrived 9 am. today. Different driver, no problem finding address. From my enquiries it emerges that Walsh (aka Syncreon) sub-contract delivery to Business Post Croydon (London/Surrey area) who in turn sub-contract to self-employed white-van men, some of whom are clearly incompetent and mendacious. Avoid!!
Dan said the following at November 13th, 2008 at 5:34 pm :
similar problem this is the third day I’ve been told I wasnt in when I was. Quite frankly I’m disgusted with the attitude of walsh western and I can’t afford to waste any more days waiting for delivery. Luckly a family member who arranged a discount for us is very high up with dell and has said he will make some phone calls for me
Simon said the following at November 15th, 2008 at 2:23 am :
Just to update my saga………when I called Dell to cancel the order I suddenly started getting emails from Walsh/Syncreon claiming that they had tried to deliver three times. When I responded that this seemed unlikely as I live above my business and am therefore here 24 hours a day they changed tack to saying they couldn’t find me (despite having delivered another item the previous week)and could I provide them with my address! When I asked why they hadn’t called me they claimed that their drivers didn’t have phones! (or, it seems, sat nav!).
BTW over 10 days and no refund from Dell (just an email from India asking when I would like delivery!) apparently they are not responding to Paypals enquiries either. I hear that Dell staff are being told to take a weeks unpaid leave, maybe if they checked their emails occasionally they wouldn’t be in this position. I would never do business with them again.
Simon said the following at November 15th, 2008 at 2:36 am :
Dell has already trimmed at least 8,800 jobs since last year, part of a program to eliminate $3 billion in annual costs by 2010.
On Aug. 28, Dell reported that second-quarter net income fell 17 percent to $616 million, trailing analysts’ projections. Dell cut its prices by an average of 7 percent in the period in an effort to take sales away from Palo Alto, California-based Hewlett-Packard.
Dell is reducing travel and spending in non-critical projects, Blackburn said. The company will also cut the number of contractors and temporary workers it uses. The program started yesterday and runs through Jan. 30, Blackburn said. He declined to make Dell’s memo public.
“There is no question that customers are spending less, but Dell is a strong company,” Dell said today in an interview.
Dell rose 32 cents, or 2.5 percent, to $12.93 at 4 p.m. New York time in Nasdaq Stock Market trading. The shares have fallen 47 percent this year.
I can’t imagine why…………..
Chaz said the following at November 18th, 2008 at 2:06 pm :
I have already had numeerous problems getting the DELL order to clear, finally doing so on the 10/11/08 when I was assured everything was fine and on the 12/11/08 my order was in the delivery stage.
The DELL site stated that Walsh Western would contact me BY PHONE to arrange a suitable delivery time and date. Low and behold it is now the 18/11/08 and they haven’t so much as contacted me. The online tracking system is a load of BS, stating useless information which some of is lies.
They managed to attempt a delivery on the 14/11/08 which was on the online tracking system, but no call,and even though I was there I never saw anyone attempting anything. Then on Monday (17/11) Dell rang saying Walsh Western could not find “building 1401″, when the idiots don’t realise thats a flat number within the building.
Still with no contact WHATSOEVER the online tracking system now states
“NO PRECALL 19/11/08 SCHEDULED DELIVERY DATE.”
I presume that’s when they will re-atteempt delivery, no doubt without phoning me. If it wasn’t that I saved so much on the system I ordered, I would have already cancelled this order.
Walsh Western are useless.
Graham said the following at November 18th, 2008 at 3:07 pm :
Oh Dear, this thread isvery worrying. I’ve taken the morning off work for my dell delivery which is due this morning - pre 12. (it’s now 2pm!) does anyone have the Walsh-Western phone number for Portsmouth depot - I can’t find or Google it - I’ll go down and collect it if those clowns can’t deliver it.
I can’t belive someone else has exactly the same problem as me at exactly the same time, what does that tell you - it’s happening ALL THE TIME…
Ian said the following at November 18th, 2008 at 4:15 pm :
Our laptop was suppose to arrive between 8am-1pm. So i went onto the WW tracking system and apparently it’s been delivered! And someone with a completely different surname has received it! We’ve tried callind WW and all they say is that they will send us an email after looking into it! Doesn’t look promising.
Monoxide said the following at November 18th, 2008 at 4:37 pm :
http://dellideas.secure.force.com/ideaList?lsi=1
Maybe it’ll help?
To add content, I placed the order around 1am on the 14th, Dell had it sent for delivery by 11pm on the 14th. Syncreon said it would be delivered today (I checked with them yesterday, they assured me it would be) but lo and behold, “delivery from Poland is taking a long time because Poland is far away”. So more waiting.
Kyle said the following at November 19th, 2008 at 4:54 pm :
Ordered mine quite a while ago got it custom built, they released it 2 weeks prior to what the estimated delivery date was which was a huge surprise so im happy with that. Just spoke to the automated thing at Syncreon and got my delivery date for tomorrow, hoping ill have no problems and recieve it tomorrow. How do you get the choice between AM or PM? it wouldnt let me choose, i have lectures to go to tomorrow and would like to know which ones i could miss…Well thanks for any help. Will keep updated when i recieve the computer
Andrew said the following at November 20th, 2008 at 6:56 pm :
Ordered my customized xps last Saturday evening. Had an estimated delivery date of the 8/12(!). Yesterday I checked the status of the order on the Dell site, and was pleasently surprised that it has now been sent for delivery with WW.
WW called me this morning and I was hoping for delivery tomorrow but only date given was Monday am, not too bad but I hope it’s delivered without any problems!
Im out on Monday but someone should be in!
Tracking log on the WW site says…
20/11/08 15:56 PLAN COMMITTED NOTE.
20/11/08 10:34 IVR-OUTBOUND 24/11/08 AM DEL. SCHEDULED DELIVERY DATE.
20/11/08 10:34 IVR-OUTBOUND AM DELIVERY.
20/11/08 09:13 CALL LOCK OUT.
19/11/08 22:00 LODZ DEPARTED MANU.FACILITY
Anyone got any idea of what “plan committed note” means?
Will update when I know further information.
Simon said the following at November 21st, 2008 at 2:37 am :
>>Anyone got any idea of what “plan committed note” means?<<
No, but I am tempted to suggest that it could mean that they have a plan to deliver it but that you should be committed for expecting it to be carried out. The note is what they will claim to have left when they claim that you are out……….
Hopefully you will be luckier than me and most others posting on this site and might actually receive what you have paid for.
Good luck!
Simon said the following at November 21st, 2008 at 2:50 am :
BTW just got my refund from Dell (via paypal) for my cancelled order. 1 month after ordering it and after more hassle than is appropriate for such a seemingly simple transaction. No appology or even enquiry from Dell or WW as to why I cancelled the order so loss to them of £400 and I’ll be looking to spend this with another company in the January sales. I was hoping for a customer satisfaction survey to complete……….
Andrew said the following at November 21st, 2008 at 4:20 pm :
Starting to get a little worried now… according to the WW tracking system my XPS hasn’t moved in 24 hours and its due for delivery am monday, there have been no updates since my last post.
Anyone know if they work weekends i.e Will my package continue on its journey over the weekend or am I looking at a delay?
Really hope this doesn’t affect my opinion on Dell, I’ve always had their machines in the past and can’t fault them, hope WW dont let them down this time…
Ivan said the following at November 21st, 2008 at 5:52 pm :
I ordered a studio 17 laptop on line and the order was acknowledged on the 13th November for delivery 25th November.
The tracking of the order was impressive and when it arrived at Hinkley on the 19th Nov I was expecting a call to arrange delivery. On the 20th Nov, pre call no answer? and then postcard sent!.
20/11/08 14:48 IVR-OUTBOUND POSTCARD SENT TO CUSTOMER.
20/11/08 14:48 IVR-OUTBOUND PRE CALL - NO ANSWER.
19/11/08 13:08 WWI-HINCKLEY ORDER COMPLETE IN HUB.
19/11/08 13:08 WWI-HINCKLEY FIRST BOX SCANNED INTO HUB.
18/11/08 20:01 PLAN COMMITTED NOTE.
18/11/08 15:36 IVR-OUTBOUND PRE CALL-NO ANSWER.
18/11/08 13:07 IVR-OUTBOUND PRE CALL - NO ANSWER.
18/11/08 08:10 CALL LOCK OUT.
17/11/08 22:00 LODZ DEPARTED MANU.FACILITY
I have given Dell 3 contact numbers and an E mail address and it results to postcards! also there were no calls missed!
I found this thread on google and worryingly decided to contact Walsh/Syncreon. I was releived to speak to an assistant who offered next day delivery am/pm. Friday 21st am was covienent and so it was booked. Tracker showed my call immediately and it was delivered Friday 11.43am.
Its a shame there has been so many bad reports of the carrier but if I had not picked up advice from this site, who knows how long the laptop would have been sat around.
IF THE CARRIERS COMMUNICATED PROPERLY WITH THE CUSTOMERS THERE WOULD BE FEWER COMPLAINTS!
Andrew said the following at November 24th, 2008 at 7:32 pm :
Hi Guys,
As promised heres my update…
Laptop arrived at 10am this morning as promised by WW in their automated phone call last THursday, no issues with them finding my flat (and it is quite hard to find!) so all in all I’mm really happy.
As I said earlier I’ve had Dells all my life and once again they have come up with the goods, the delivery for me was fine, the laptop was built quickly and to a high standard and its a amazing machine (xps m1530).
Who knows maybe Dell have started to adress the recent delivery issues as it appears the last few posters on here have had no issues.
Thanks for everyones help!
cxprestigeauto said the following at December 11th, 2008 at 12:31 am :
Don’t worry Syncreon are still totally rubbish.
A colleague took the automated phone call and ‘failed to make an appropriate response’ so despite the message saying my laptop would be delivered this morning they shifted the delivery to Friday PM.
When I called to find out why I had spent an entire morning waiting around they informed me the delivery had been changed. I asked at what point they were going to tell me the original had been cancelled and the date rearranged and they said they weren’t!!!!!!!
Totally blo**dy useless. Predictably no call back from a supervisor.
Called Dell and told them that their couriers were useless. Will NOT be recommending Dell to anyone not because they are poor (they have been impressive) but because they choose to use such an incompetent distributor.
DrTim said the following at December 12th, 2008 at 1:07 am :
I’m scared … mine is due for delivery tomorrow (or actually today … 12:02am) and my log says …
11/12/08 15:00 WWI - HINCKLEY ORDER COMPLETE IN HUB.
11/12/08 15:00 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
11/12/08 10:01 PLAN COMMITTED NOTE.
09/12/08 22:00 LODZ DEPARTED MANU.FACILITY
So I guess I might get a call postcard tomorrow and hopefully not wait around all day without it arriving. They said their drivers don’t have mobiles so they can’t call on approach … what sort of courier are we dealing with here …
DrTim said the following at December 13th, 2008 at 10:02 am :
Nope, I had to call them at lunchtime to find that no, actually they didn’t intend to delivery is on the 12th and of course they weren’t planning on calling me. So I’m assured it’ll be delivered today and if it wasn’t such a crappy day weather-wise I’d be pretty miffed at staying in another day waiting for it … but the signs look better …
12/12/08 19:31 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
12/12/08 19:31 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
12/12/08 19:31 WWI - HINCKLEY PICKED FROM HOLD
12/12/08 11:14 TIM O’NEILL 13/12/08 SAT SCHEDULED DELIVERY DATE.
12/12/08 11:14 SATURDAY DELIVERY - DEPOT AREA
12/12/08 10:57 NO PRECALL 16/12/08 SCHEDULED DELIVERY DATE.
11/12/08 15:00 WWI - HINCKLEY ORDER COMPLETE IN HUB.
11/12/08 15:00 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
11/12/08 10:01 PLAN COMMITTED NOTE.
09/12/08 22:00 LODZ DEPARTED MANU.FACILITY
steve said the following at December 14th, 2008 at 6:08 pm :
Hello,
To all the comments above i would say, GET A LIFE,
If you don’t want to wait for a wait to order pc:
GO TO PC WORLD
If you don’t know how to wait for a crrier to deliver your comupter and have nothing better to do than check the website every 10 seconds
GO TO PC WORLD
If you are a consumer buying 0 margin consumer products,
DELL PROBABLY DONT WANT YOU CUSTOM ANYWAY,
and once again
GET A LIFE
mmc said the following at December 15th, 2008 at 1:23 pm :
If you’ve ordered a Dell and have set a delivery date with the spooky automated service, make a call and confirm it the day before if you can. They’ve been messing us around for a week since the date that the computer was supposed to be delivered and I’ve just gotten off of the phone with an operator who told me that our order has been delayed once again with no notice.
Both times I’ve talked to these people, they arrange for a manager to ring later rather than connecting me to someone immediately or giving me a number to call. If anyone manages to get any numbers to speak directly with managers, please post it here.
This is a Christmas gift–thank god we ordered it a month in advance. Here’s hoping it makes it soon.
Melvyn said the following at December 15th, 2008 at 2:57 pm :
I ordered a monitor from Dell and ever since the service has been total crap.Ive been waiting in for delivery from walsh western for the last week and it has still not arrived.After phone a 0871 number and being kept on hold for ages i was promised a time slot of 8am-1pm on the 16th December.
I will never buy from Dell again.
Its not worth the effort.
Louise said the following at December 18th, 2008 at 10:58 am :
Having read the above posts and desperate for delivery before Christmas I decided to try calling WW to schedule the delivery myself. The call was over in a few minutes and was given a delivery date of Monday AM (8am-1pm)… So fingers crossed for Monday.
For those trying to get prompt deliveries probably worth preempting WW rubbish service and sorting it all out yourselves asap. Good luck.
I arranged the delivery at this stage:
18/12/08 08:34 CALL LOCK OUT.
17/12/08 22:00 LODZ DEPARTED MANU.FACILITY
The status as already been updated with the delivery date.
Richard said the following at December 23rd, 2008 at 5:18 am :
I am fumming bought the laptop at the begging of dec the bank messed up so we lost a week then we were given a date and time the 18th dec morning no delivery then a new date and time 19th morning again no show after another phone call 6oclock that night was the next delivery again no show, on to monday the 22nd again new time between 8 and 1 again no show. what makes this very bad is that after a very heated phone call the driver of the van said he had called at the house twice and phone twice the time i was given for the calls and deliverys were lies as there were no records on my phone of the calls and my wife or i were in the house when he said he tryed to deliver and we live on a farm whitch is a dead end road with 8 houses and no one saw the delivery van or man. lies lies lies if i did my job as bad as that i would be sacked on the spot, del have been very good and tryed to help but what do i say to an 11 and 9 year old on christmas day when there is no laptop, del need to drop this lot fast and fined some one else to deliver before they start losing big money. ps can any one beat this one
Ann said the following at December 31st, 2008 at 11:48 am :
If you live near Hinckley couldn’t one collect it from there? Also had a computer from PC World and it was rubbish. PC World charge the earth for advice.
Robin said the following at January 5th, 2009 at 3:02 pm :
Dr Tim Yours was booked out of Hinckley on 12th but it didn’t say on the trace that it was due for delivery on 12th. It actually states ‘No Precall’ whatever that means.
My friends track and trace actually says the delivery date which is tomorrow having been booked out of Hinckley today. Hopefully he will be lucky.
DrTim said the following at January 6th, 2009 at 10:41 am :
Ok, so second time around. As it turns out the laptop arrived on the 13th as (re-)scheduled but it was faulty. The fan was always on. And after the technician tried to fix it he basically buggered it even further and so it wouldn’t even boot. So I demanded a new laptop which is now being sent. Latest on Track & Trace is …
05/01/09 20:11 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
05/01/09 20:11 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
05/01/09 19:32 WWI - HINCKLEY ORDER COMPLETE IN HUB.
05/01/09 19:32 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
02/01/09 09:42 PLAN COMMITTED NOTE.
30/12/08 14:00 LODZ DEPARTED MANU.FACILITY
With delivery supposed to be today the 6th …
DrTim said the following at January 6th, 2009 at 10:44 am :
Yes, and for the record if Dell did actually have more than one crappy model in PC World I would buy it from there and avoid all this hassle. I don’t like waiting around all day for a delivery any more than anyone else but with the corporate Dell models there is no choice. And I am a 10 year supporter of Dell’s, pound-for-pound they are the best out there.
Benzy said the following at January 6th, 2009 at 7:49 pm :
I’m sitting here now waiting for my XPS Laptop to arrive. Having been quite ill recently I didn’t want to come into the office but as I am the only one in this week and I want the laptop I made the effort and got here at 8am. Having heard nothing by 4pm I called Walsh Western and was told it would be with me by 5. At 5:45pm I called them again only to find out they’d gone home. By this stage I am ready to rip someone’s eyes out. After various phone calls I managed ot get the TNT tracking number and am now in contact with them. I don’t know who I should be annoyed at but I am eering towards Walsh Western because I don’t see the point of their existence and as far as I can see they are just a bunch of Irish cowboys…
Kevin said the following at January 6th, 2009 at 9:58 pm :
I’m genuinely quite worried after reading all this…!
I got the weird automated phone call saying that it’s supposed to be arriving between 12pm-5pm tomorrow, and given that my house is in a rather awkward area on an unnamed road…it’ll be questionable if I’ll actually have a laptop at all!
And it’s my first ever Dell laptop - it may also be the last.
Benzy said the following at January 7th, 2009 at 10:53 am :
Just an update on #104… I waited here till about 8pm at which point I called TNT and they told me I might as well go home because they can’t get hold of their driver and they’ve got no idea where he is… Great.
So I’ve just phoned them up this morning (9am) and they said they can’t tell me anymore than sometime between now and 5pm. So looks like another fun day of waiting and probably getting nothing.
I’m really trying not to get angry with Dell as it’s obviously not their fault (except for picking a retarded courier company). I think I’ll phone up Walsh Western and shout at them.
Neil said the following at January 9th, 2009 at 4:10 pm :
So recieved my laptop, just half an hoour late outside the delivery window of 8am-1pm. Just thought I’d put a positive note so that they’re not completely slated.
mark said the following at January 10th, 2009 at 11:15 am :
I ordered a Dell studio xps on the 1st of January. My delivery date was 6th so I took a day off work to receive the machine between 8am and 1pm, guess what, no delivery. I phoned Dell and was told the order did not arrive complete and that I would be contacted by WW. When I get home the next day I find a card from WW saying they tried to deliver. I tried to call them all through the next day but no answer. I tried to get Dell to change the delivery address to my place of work but Dell said this would take two weeks to sort!! The next day after work I find another card from WW after another attempted delivery!! I have now cancelled my order and am really angry at the way both Dell and WW have treated me, very unhelpful and unprofessional. I love Dell machines but their logistics suck the sweat from a dead man`s balls!!!
Ant said the following at January 12th, 2009 at 1:01 pm :
Just to say myself and my wife ordreed two laptops before Christmas. Had an issue where I wasn’t contacted by Walsh Western witha delivery date so on both occasions rung Dell who checked when it was due. Both times the laptop came on the day and time frame it was scheduled. Having ah issues with most couriers now pretending to leave a card and claiming no-one was in it was a plesent surprise to have a driver actually ring the bell and make the effort to get out of the van. This was in the Coventry area.
Just thought I’d leave a bit of feedback to point out they may get it right some of the time!
Scott said the following at January 12th, 2009 at 2:28 pm :
I was due to receive a Studio 15 by lunchtime today and NO ARRIVAL
Just called Dell Customer Service and due to unforseen circumstances, there has been a delay this morning - possible traffic jam?????
The traffic around my neck of the woods is minimal so hoping its not another WW special
Will update as and when
Scott said the following at January 12th, 2009 at 4:42 pm :
Laptop delivered 2 hrs late - therefore not a bad service
iain said the following at January 13th, 2009 at 2:33 pm :
After reading the comments, I was a bit apprehensive about my Dell delivery on 12th Jan. However, the item arrived at 8.15am on the day in question. The van driver was very pleasant and even apologised for delivering too early(I had asked for an afternoon delivery). On this occasion I cannot fault the service.
Rory said the following at January 13th, 2009 at 5:52 pm :
I unfortunately have suffered from the phantom delivery call and card leaver from WW. Their website tracker claims that they tried to deliver on a day when both my son and I were in teh house all day. We had not had any notice that they intended to deliver on the 7th - 5 days before Dell said it would be ready - nor have we heard anything else since. Useless bunch of cowboys who would have trouble finding their backsides with the aid of a map. I have told Dell I hold them accountable - they are the company I contracted with for the goods and it is their responsibility to make sure they are delivered.
Jane said the following at January 14th, 2009 at 4:09 pm :
Found this thread in December when checking out who Walsh Western were, after being given the link to their website by Dell for tracking delivery. Was very anxious on reading this initially, but feel I need to say in their defence, I have ordered two new Dell laptops recently, one in Dec and one last week. On both occasions, I gave my work address for delivery, as I knew no one would be at home; both times I’ve had an ansaphone message left at home to say when they would be delivered, this was also confirmed on their website and lo and behold, both times they have arrived within their time slots.
We have, over the years, also bought 4 desktop pcs from Dell too and they’ve always arrived on the expected day. We had nothing but trouble with pcs that we bought from PC World, whereas the Dells are pure reliability, we wouldn’t buy anything else now. Opinion therefore of Dell and Walsh Western seems to be very much divided depending on your personal experience.
Alan said the following at January 15th, 2009 at 1:00 pm :
I have just bought a computer from Dell and it arrived when Walsh Western said it would. I followed the order progress on their website. I gave an incorrect telephone on my original order to Dell, so as to be expected they failed to contact me by telephone presumably to confirm date of delivery, the order trail says they sent a postcard, which I did not receive.
Apart from this I see no problem with them, unlike some of the comments I have read.
Nick said the following at January 15th, 2009 at 8:45 pm :
DELL truly the worst computer company on planet Earth?!?”
by apemantus - 1/15/09 11:38 AM
I paid for a computer and onsite technical support - that money left my account at the beginning of January. DELL then sent me a computer that did not work at all, turned on and started beeping and that was it. When I spent money telephoning technical support, they asked me to undo the machine as they would not call the engineer out until the problem was identified. Despite my payment for onsite support, this is clearly NOT onsite support so what did I pay for!? Finally, they agreed to send a replacement system. This system will arrive ONE MONTH after the original delivery should have been.
Therefore, because of Dell’s incompetence in sending me a faulty machine, I have paid money on telephone calls and I have lost a month when I could have been using the machine. Furthermore, for that month, Dell have had my money while I have had nothing but stress and
hassle. And then I received the following email.
“Mr. ********,
This email is with reference to your complaint that reached our Corporate office. I understand that you had technical issues with the new computer which you purchased, however there is a replacement which is booked under order # **********, the estimated date on the order is on the 9th of February 2009. You can also have the status of the order checked on the Dell website. I understand that you would like to claim a monetary compensation for the time spent in having this issue, I’m sorry that we as a company do not offer compensation or good will to the customers.
Please contact me if you need further assistance in this matter. I would be more than glad to assist you.
Thanks,
Mangala Latha
Executive Support Resolver
Dell Inc.
What planet is DELL on? Their comment that they offer no good will is truly breathtaking! Customer service is NONEXISTENT. There is NO service.
All I can say is NEVER buy from Dell, they are truly abysmal.
Dulys said the following at January 17th, 2009 at 6:12 pm :
I ordered a dell s2309w monitor on the 15/12/2008 and was initially given an estimated shipping date of 23/12/2008. Without even receiving an email the shipping date was pushed to 12/01/2009. Again I waited patiently for the 12th. On the 10/01/2009 the shipping date was pushed back again to 27/01/12 so I decided to call on 12/01 and cancel the order and was told that my credit card would be refunded within 3-5 working days. I checked the order status on 15/12/09 and was suprised to see that the order wasn’t cancelled but actually shipped to me on the date l cancelled the order even when they had changed the shipping date to 27/01/2009
Now i have just checked the order status and its saying that the ordered was delivered yesterday even when there was no one home the whole day and I have asked all my neighbours and no one received it. The location of the delivery is some 8 digit number,so at the moment l dont know what to do. I will have to call dell on Monday and see what happens. Has this ever happened to anyone.
an office guy said the following at January 18th, 2009 at 7:48 pm :
I work for one of the couriers that actually deliver dell systems, and while i havn’t ordered a dell before I can say for my depots drivers, if they said that they attempted delivery I would take there word for it, all our companys driver are self employed owner drivers, and all are quiet good.
from my experience of working for the company that delivers the dells, it turns out that alot of people arn’t told the date to expect the parcel. also it is a right pain as there is nothing that we the delivery company can do to help alleviate a customers trouble as the contract we have with dell, states that we are not allowed to delivery to neighbours, or to different address without the express promission from dell.
my addres is find a neighbour who is in alot and when making the order when it asks for address online put down x or y ccc street, that way at least the driver can try a second address for you.
Kenwa said the following at January 19th, 2009 at 9:27 am :
Positive result here. Ordered a studio 15 on a Friday. Had a phonecall the following Tuesday to confirm deliver for the following Friday morning. Laptop was delivered at 9:15, so I even managed to haul ass to work and claim back my half days holiday!
Lis Heriz-Smith said the following at January 20th, 2009 at 5:53 pm :
Sat in all day today waiting for a Dell delivery that was promised between 8.00am and 1.00pm today. Called at 3.00pm to see what had happened only to be told “Donna” had signed for the delivery at 12.00. I know of no one called Donna and certainly nobody called here as I sat in the front of the house to make sure I didn’t miss them. I have even checked with the neighbours. According to Dell I am possibly not telling the truth. Syncreon totally uncontactable. Funny how my DHL delivery turned up exactly on time at the correct address. Looking at the number of complaints on this page it looks to me about time that Dell got its act together and found themselves a decent trustworthy delivery company. Can I suggest DHL. They have never let me down and have carried some valuable articles. So I see another wasted day tomorrow trying to get a refund for undelivered goods. Won’t hold my breath.
rapsicle said the following at January 22nd, 2009 at 3:06 pm :
Basically I am starting to worry, according to WW’s tracker I can expect the delivery tomorrow morning (someone else will be at home) but the latest i have got is as previously mentioned:
22/01/09 09:21 PLAN COMMITTED NOTE.
Here’s my problem, they did call me on my mobile, but due to limited service where i am i only got the voicemail they left in the evening and all it said (only worked this out after a few times listening) was “your Dell order.” so i checked my dell account and it did say my laptop had been sent to WW. After this, i tried to return the call but the number was witheld so i am not too sure what is happening, hence why i am here.
I am just hoping that it is delivered, as suggested, tomorrow. i will update tomorrow and hopefully i will not have the same problems as mentioned many times previously.
rapsicle said the following at January 23rd, 2009 at 4:31 pm :
Turns out i was worrying about nothing!
From what i know, the service for Walsh Western was good, i was just worried about the phone call and not having contact details.
Someone working at my house signed for the laptop as no one was home and now i just need to make sure it is all working properly but Walsh Western had my laptop delivered in the time slot given (9am-1pm) and so all in all i am happy with their service.
Angel said the following at January 26th, 2009 at 2:20 am :
I ordered a dell inspiron 1525 on Friday the 23 at around 2 am. The same day it was in production and the next day it says it’s in the delivery phase. As most of the comments I usually check the status first thing in the morning and this is what it says.
24/01/09 16:00 LODZ DEPARTED MANU.FACILITY
Now, unless they put an estimated time of when it will depart that is not correct. I checked this at around 12 noon. Now how can an item depart from the country 3 hours later than the time I have checked the status. I found this site and I was very shocked with all the comments of this courrier company. I was sort of skeptical when I even saw it was being delivered by I company I have never even heard of. As of now my estimated time for delivery by dell is the 9/2/09. I’m sort of worried. I just hope everything goes well for me. As I’m needing this laptop for college really soon. I’ll just keep posted on what happens. Wish me luck.
Angel said the following at January 26th, 2009 at 5:03 pm :
Here’s my update.
I checked the status of my order at around 12pm and this is what I’ve got:
26/01/09 15:33 PLAN COMMITTED NOTE.
26/01/09 12:37 ANGEL LOPEZ 28/01/09 SCHEDULED DELIVERY DATE.
26/01/09 10:18 IVR-OUTBOUND PRE CALL - NO ANSWER.
26/01/09 08:11 CALL LOCK OUT.
24/01/09 16:00 LODZ DEPARTED MANU.FACILITY
To point out, first I did not receive a call at all and I know this because I was home and my father was awake since 9. I was worried that I missed the call but there was no call so thanks to ravi, I called the number and scheduled a delivery date so just in case I would never get a call. Now I’m going to wait for the 28th to see if I get this package. I’ll let ya’ll know if I get it.
Nosterill said the following at February 5th, 2009 at 3:57 pm :
One of the reasons that I went back to Dell was their excellent delivery - last time. Back then, they even offered evening delivery at no extra cost. They seem to have gone from the best methods to the worst. I can’t be at home during the day in the week that they are proposing to deliver - but I need the computer by the end of the week. What usually happens in this case is that a card gets dropped through the letter box and I take the card to the local depot to pick the goods up. WW don’t allow that, apparently. The procedure is that they have to fail to deliver three times, then the computer goes back up to their hub and they contact Dell who then OK them to drive it back down south again and deliver to my workplace. I’ve spoken to Dell and WW and there’s apparently no way to circumvent this ridiculous waste of time and effort.
Nosterill said the following at February 5th, 2009 at 4:28 pm :
Just as a follow up - I just re-checked Walsh Western’s tracking page and it says that the goods were received by me on the 9th of Feb. Today is the 5th - and I won’t be there to receive them on the 9th. I’m getting worried about this whole thing.
Peter said the following at February 6th, 2009 at 11:31 am :
I have had a good experience with dell and their delivery company. Laptop ordered on 28th January, electronic message confirming delivery today 8 - 13:00. Laptop has just arrived at 10.20. Well done Dell and W W.
Venkat said the following at February 7th, 2009 at 9:58 am :
I have same problem. Walsh western is really unprofessional and had to call 0871 number which costs 10 p a minute. Dell is not at all helpful finding the delivery although we have paid delivery charges.
There is no point waiting for their delivery. Just wait and see when it arrives.
Dell must be losing lot of customers with the idiot delivery company.
Maggie Fletcher said the following at February 7th, 2009 at 2:46 pm :
I’m with Pete here, I’ve just had really good service from Dell and Walsh Western. PC ordered and acknowledged on Wednesday, 4 Feb. Bizarre automated call from WW on Friday, 6 Feb to say it would be delivered Monday, 9 Feb between 8.00am and 1.00pm. Just had a knock at the door and there was my pc (Saturday, 7 Feb).
The driver decided to take a risk and deliver early because of the weather (snowy here in the UK). Now that’s what I call impressive.
Nosterill said the following at February 9th, 2009 at 10:12 am :
Latest word on the web: My computer has been received at the local depot. At least they are not claiming that I received it in advance any more.
Nosterill said the following at February 9th, 2009 at 3:45 pm :
Curiouser and curiouser. Apparently it was delivered a couple of hours ago. Maybe the cat signed for it. I was 60 miles away and no-one else was in.
Peter said the following at February 9th, 2009 at 3:57 pm :
I’m the latest delighted member to join the ‘Walsh Western’ are useless club. I’ve been stuck at home waiting for the delivery, checked the status to discover ‘Misroute in Transit’, couldn’t find a contact number in their email, but did get one on a webpage complaining about their service. The ‘helpful’ voice at the end of their line explained my laptop wouldn’t be delivered today after all (some moron didn’t send it to the right location), and someone should be in tomorrow. My butler, perhaps? Serf? Personal servant? These people need to get their act together and realise we can’t all take days off work at their convenience!
Blake said the following at February 9th, 2009 at 8:05 pm :
Me too.
A delivery supposed to arrive today never came.
According to the Walsh Western website; a card was left.
There is no card.
It cost me a day off work.
I have complained to Dell demanding answers including a link to this page.
You would think one of the largest computer manufacturers in the world would ensure their choice of delivery company would be up to par.
This is a joke and has left a sour taste in my mouth. As an IT Manager, I will ensure from now on my purchases are with HP.
Russell said the following at February 10th, 2009 at 12:19 am :
I’ve ordered an Inspiron 1525 laptop, which is now in the delivery stage. The Walsh Western link tells me they’ll call me to arrange delivery, but I doubt I’ll be home to take the call. Will they arrange a delivery date anyway or will I have to call back? I guess I’ll find out.
Russell said the following at February 10th, 2009 at 10:42 am :
Luckily, I just got a call before I went to work. It was an automated call telling me a delivery time has been scheduled for Thursday 12th Feb between 8am and 6pm, which is great since I have the day off work. I was also given the option to change the date if necessary. So far everything has been great.
John Jarman said the following at February 10th, 2009 at 4:57 pm :
Yet another thoroughly dissatisfied Dell customer through their use of Walsh Western. Notified delivery would be between 0800 - 1300 09/02/09. Came 1500 I ‘phoned to see why no delivery and was told definitely be delivered by 1800 hrs. Of course it didn’t arrive. Have spent considerable sums in both time and money trying to establish new ETA and being promised on two occassions that I would be rung back with an answer. Of course this didn’t happen and when the last promised time of a call back passed I rang again - only to be told delivery expected between 0800 and 1800 tomorrow 11/02/09 which amounts to three completely easted days. If it is not here tomorrow I will cancel the order and attempt to seek damages.
dave said the following at February 10th, 2009 at 6:49 pm :
i ordered a laptop and told it would be here Fiday,then saturday then monday do not believe Dell,walsh western or tnt they are all liars ,iam now trying to get my money back.DO NOT BYE DELL
Soviet said the following at February 11th, 2009 at 4:03 pm :
Alot of people bashing Dell and couriers on here etc etc, get a life most of you have not a clue about the logistic process involved.
Syncreon is a shipping company that move the freight securly from a to b then contract it out to local delivery depots for end delivery, Buisness post would be a main one as has many hubs in the UK.
When people order goods from Dell they need to state if they have special delivery requirments.
This is when you have to point out if your hard of hearing, if your doorbell doesnt work, if your live on a flat with no number on the door, if you work 7 days a week and have no letterbox! etc etc you would be amazed by how many problems a delivery man can have with some people!
Dell usually offer an all day delivery yes thats from 8am till 6pm -
People order goods, dont leave contact numbers, enter wrong postcodes, leave off part of address, work all day with no-one at home, live in an unsecure area wher driver can get attacked, orders could face damage, misplaced, delays due to traffic,weather,accident, driver unaware of address,distant location, drivers dont carry around personal mobiles and call everyone on delivery would you?
I ordered twice from Dell inspiron laptop and Dell precession system both occasions i have had no problems with delivery, i made sure someone was available and left all contact details and did not expect a delivery from 2pm till 2.15 while i go to the shop!
Your ordering Dell because its the cheaper and better than most other products.
well i do anyway.
of course some delivery companys are going to face problems they probably deal with over 3,000 boxes a day in some areas, if you dont get your goods then you will be refunded, or dell will re-book it for you, why get so worked up im sure the couriers or dell would be more than happy to set a delivery for you if you POINT THIS OUT ONCE YOU ORDER IT.
Luke said the following at February 12th, 2009 at 12:08 pm :
Just thought I’d add my feedback here. I was getting quite concerned with all the negative remarks I’ve been reading, but my experience with Walsh Western was fine.
The delivery was scheduled with an automatic call, and then delivered by Business Post (http://www.ukmail.biz) at the time expected.
I suppose it all comes down to which sub-contracter you get at the final stage, but thought I’d better write a comment to try and balance all the negatives with a positive!
Paul said the following at February 12th, 2009 at 12:34 pm :
Ordered XPS i7 from Dell - with Western in 3 days, delivered to my door in 2.
Perfect system
Russell said the following at February 12th, 2009 at 4:07 pm :
Arrived at exactly 3pm. Driver was very friendly. Overall very pleased with service.
Nosterill said the following at February 13th, 2009 at 10:47 am :
My computer was delivered on a “planned failure” day and was left with my neighbour - strictly against their own rules. In the event, it worked out fine for me - but it’s still an awful mess. This whole delivery debacle would count heavily against me choosing Dell in the future although I have no problems with their computers.
Mrs G said the following at February 13th, 2009 at 6:35 pm :
Once again Walsh Western have let me down. We’ve always had Dell computers & laptops and had no real problems but our latest order has been nothing but trouble. I’d forgotten that WW were unreliable with deliveries (had trouble several years ago)and hadn’t realised that Dell still used them until I got the automated phone call saying that delivery would be on Mon 9/2. I knew thwn taht nobody would be in but had to wait for them to leave a card with the phone no. to arrange redelivery. No reply on the only 0845 no. provided until Tues lunchtime when I arranged redelivery for Fri 13/2 8am - 1pm. In the meantime I received another automated message saying the second part of the order would come Thurs 12/2 (again not possible. Silly me then thought as they make a second attempt at delivery then All my order would come Friday. No chance!
NO delivery in morning, 2 boxes out of 5 arrived about 4pm. What use is a printer and mouse without the laptops? Driver wasn’t aware there should be 5, didn’t know where remaining 3 are. Again can’t contact WW as THEY WON’T ANSWER THEIR PHONE! The only contact no. I have is 0845 149 2138 (it’s their Croydon depot) - does anyone have another no. I can use?
Colin said the following at February 21st, 2009 at 1:06 pm :
I agree with most of the above. Walsh Western service is rubbish.
Dell quite rightly insist on a signature from the customer when delivery is made. They completed assembly of my order last week. Fine so far.
Then I got three recorded messages on my ansafone from WW telling me to ‘Press 1′. They seemed to assume that a home customer would be waiting around in case they phoned. No phone number supplied, and no e-mail address. Reached carrier website through Dell, which said a postcard had been sent. Not received to date. Harrumph.
Now it states that they have decided, unilaterally, to deliver next Tuesday morning. Still no contact details given.
This company does not deserve to stay in business.
Colin said the following at February 21st, 2009 at 7:52 pm :
Mrs G - I hope you probs are now sorted. If not I suggest an e-mail to customer services at WW, making sure you let them know you’re sending a copy to Dell HO at Bracknell. Don’t hold your breath for a response from Dell, but you’ll get a reply in due course from the subcontinent where there’s a whole department dedicated to such matters. But you’ll feel better, and who knows …
I notice that one contributor here describes the no doubt genuine logistical difficulties faced by carrier companies. Seems to me, though, that these are problems for them, not for the customer.
Another writer says (repeatedly)’Get a life’. It seems that he is happy to accept rubbish. I maintain, however, that if a customer is paying hundreds, or in some cases thousands, of £ (including a charge explicitly for delivery) then he/she has a right to expect good service.
Perhaps this is indicative of what is so often wrong with British companies - and we just accept it. I can only assume that WW has a watertight contract with Dell. Happily, though, I can compare and contrast with the exemplary service I continue to receive (for much less cash) from Amazon and certain other internet suppliers.
DaveL said the following at February 24th, 2009 at 9:52 am :
I was very hopeful after placing my order with Dell and told I’d receive it by 5th March. I checked the order status at Dell this morning to find it’s on it’s way now. Excited I clicked on the link to take me to carrier- nothing. Put a search in for Walsh Western and got this forum. How long do you guys think I should expect to wait now??? Will I ever get my order???? Should I offer to go and pick it up myself on the bus? The suspense is killing me.
Colin said the following at February 25th, 2009 at 11:13 am :
Further to the above: I received a telephone call from Syncreon on Monday confirming that the ETA for the delivery was Tuesday a.m. I thought perhaps I was to receive an explanation for the lack of any contact details, or even an apology from the company for the continuing absence of the stated postcard. Silly me.
Finally, though, a courteous and apologetic Business Post driver made the delivery yesterday (Tuesday, @ 1520hrs), and it appears to be in good order.
DaveL said the following at February 25th, 2009 at 11:43 am :
UPDATE- Well- everything arrived as promised at 9.30 this morning. Am I just one of the lucky ones?
Simon said the following at February 25th, 2009 at 3:53 pm :
I just ordered a Dell PC and I love dell. The delivery came quick to my home, and now I’ve taken a day off to play with it. No delivery problems.
I love Dell!
Lee Wilson said the following at February 25th, 2009 at 4:22 pm :
You absolute moron.
Firstly, it says on Dell’s website that it can take up to 15 days for you to receive your item - so if you were to receive it in under a week then you should be very thankful for that.
Second, I ordered a laptop last Wednesday and found Syncreon’s (formerly Walsh Western) track and trace site (with real time) extremely helpful.
When I was concered that they have my package but I hadn’t yet received a call to discuss a delivery date/time, I gave them a call. I was politely advised that an attempt had been made to contact me, but there was no answer. On that basis I was told they’d arranged delivery for the next day before 1.00. When did it arrive? The next day before 1.00.
Why, instead of moaning and thinking that you are being messed around, did you not just pick up your telephone and make contact with Syncreon? I’m sure had you of done this then Syncreon would have gladly contacted their 4th party delivery company to get them to sort out your problem.
carl wing said the following at February 25th, 2009 at 5:35 pm :
i feel all these bad things said about my company are so far from the mark,
we strive to achive great things here at walsh western,
and anyone who says different please leave your name and number and i will come round with the IT boys and sort ya,
It almost brings me to tears to hear this great Institution slagged down,
i would die for this company and all the mangement,
i would personally deliver the goods to save the rep of my world (walsh western)
i have to go now,
i have a plane to catch to brazil
Michelle said the following at February 26th, 2009 at 6:46 pm :
Ha. I placed an order with Dell arranging for a specific date as I am leaving the country. The delivery fom Walsh turns out to be a few days after I have already left. Dell’s response is: Sorry. EWe can not cancel your order. The courier will make 2 delivery attempts before contacting them to find out why we are not available. They can not cancel th delivery with the ouriers? How come someone can not call the couriers and ask them to bring the parcel back to them? And to mae matters worse, Dell says that the delivery guys will not ask for proof of ID. So whoever is here after me will receive my notebook, and I will stay pay for it. Seems like as long as Dell gets their order, and Walsh does their delivery, they dont care…
Colin said the following at February 27th, 2009 at 3:48 pm :
At risk of boring you all rigid, a final posting.
For no very good reason, I’ve just been into the WW Track & Trace site, in preparation for a call scheduled today from a Dell ‘Executive Support Resolver (!!!)’.
The list of actions says a.m. on Tues 24/02/2009:
‘Customer not home - card left’.
THAT IS A STRAIGHT LIE. Having rearranged my a.m. appts, I was phoned that morning and asked if I could accept delivery p.m. instead of a.m., due to a computer failure. I managed to find a window.
Suzy H said the following at February 27th, 2009 at 4:05 pm :
After reading many of the above comments I was really anxious about the delivery of my laptop. The planned delivery date was ‘on or before March 6th’
The laptop arrived today (27/2/09). Although I did not receive a call from the delivery company, the tracking information said that it was on the van for delivery this PM and it duly arrived!
Just thought I’d let people know that it sometimes goes right!
Maria said the following at February 28th, 2009 at 8:10 pm :
Can’t complain about the service. Ordered a Dell laptop on Friday 6th Feb which showed an estimated delivery date of 2nd Mar, though i don’t see why it takes them that long but i can’t blame Walsh Western for that.
Laptop was showing as despatched from Dell to Walsh Western on Mon 23th. Showed up on Westerns track and trace on Thur 26th. In China. Arrived in Hinkley UK (about 200 miles away from where i live) on Fri 27th. Was despatched the same day, Fri, to my local Business Post depot. Checked Sat morning and it was showing as been received at the depot. Gave them a call to see if it would be possible to pick it up since i only lived around the corner. Said i could and the laptop was in my hands within half an hour of my phone call. The guy at Business Post was really friendly. Even gave us directions as they closed at 12pm and he didn’t want us to struggle to find the unit on the Industrial Estate. The box was in perfect condition. Laptop seems to be working find. All in all pretty happy though i doubt i will order anything else from Dell again. The wait is just abit too long for something i could have had in my hands 3 weeks ago.
Dell FTW said the following at March 2nd, 2009 at 10:33 am :
Well all I can say is that either you guys were unlucky…or I was the lucky one.
I ordered my dell pc and it arrived within 8 days and was delivered at the exact time and day that Walsh Western said.
Peter said the following at March 3rd, 2009 at 3:39 pm :
After reading the above posts i feel I have to add my thoughts as well. I have been waiting in all day for my laptop to be delivered, i’ve been told 3 times today by someone @ Dell in India that I would definitely have it today. Finally managed to get hold of someone at Walsh Western/Syncreon only to be informed that there’s a lot of traffic on the road today?! and it’s going to be tomorrow. Problem being that I have taken the day off work today to wait in for the delivery and am not off for another 7 days now also have missed a load of other stuff that needed doing today. A really shocking customer service if I’m honest.
Mark said the following at March 3rd, 2009 at 9:18 pm :
Well I can only echo almost everything already posted here.
My Dell laptop is meant to be delivered by Walsh Western, and so far it seems the service is diabolical.
I have been tracking my order and according to the WW website it is ‘on hold’ at my local depot, and was due to be delivered this morning. Thankfully I chose not to take the day of work, and planned to just re-arrange the delivery for a day I was available.
So getting home today I expected to find a nice ’sorry we missed you’ note from Business Post (the company who were doing the actual delivery after it being passed onto them by WW) however I’ll be damned if there is anything! What happened to my expected delivery date of today?
I just checked my voicemail on my home phone to find I’d been left a message by some nice lady in Milton Keynes working for Business Post telling me my package had been delayed, and was caught up in Milton Keynes. What the bloody hell happened to it being ‘on hold’ in my local depot, just 20 minutes away?
I know it’s not exactly something to worry about too much, but it frustrates me greatly to be fed a load of false information when it is clearly not true, and I can understand that it would be even worse for the people who took a day off work to receive they’re delivery, to find it’s actually still on the other side of the country. I would have expected such a big company like Dell to use a better courier than this uselss Walsh Western.
Carlos Lopes said the following at March 4th, 2009 at 1:59 pm :
Ordered a Laptop from Dell website for my brother on the 22/02/09 and I have since heard nothing from them. The only thing I can get hold of it is the tracking info in both Dell and WW websites which are not usefull!!!!I wanted to cancel my order and get a refund and phoned dell yesterday but they said they can’t do it so decided to wait a couple of days more…Will never buy again a Dell product, not to mention using the services of WW! By the way, this is how companys lose customers…
Jim said the following at March 4th, 2009 at 7:05 pm :
Excellent service from Walsh Western
Ordered my Dell laptop on 20/02/2009 and according to WW website delivery was scheduled for morning 04/03/2009. At 0945hrs on 04/03/2009 my buzzer sounded and there was the Business Post delivery driver with my packages.
On time as I was informed and all of the items were there. Can’t fault the service I received 10 out of 10 for me.
Charlie said the following at March 7th, 2009 at 3:43 pm :
Well, yes, no doubt 95% of deliveries are achieved on schedule (is that regarded as good enough?), but baving been let down badly on delivery for the 2nd time in less than 18mths, my small company will no longer order from Dell unless they are prepared to use a different carrier. On the firms behalf I have tried to take this up with Dell but only got the usual bromide. The problem is that we used to buy from HP, until we found that whilst delivery was dependable their after sales service was diabolical.
Perhaps Dell think they are too big to worry about small cos. Maybe they’ve forgotten what happened to IBM, another arrogant company. Or is someone on a bung?
John said the following at March 12th, 2009 at 11:47 am :
Well another victim, but of Dell not WW.
WW has not received all the packages, Dell says all packages have been sent. This has been going on for a week.
After £15+ of 0870/0871 calls, of menus and call transfers, I say enough is enough and ask to cancel the order. I apparently cannot according to Dell, and must pay for delivery, even though nothing has been delivered. Apparently it is my responsibility to call the carrier and make sure they collect all the items from Dell. Sigh..
I asked that I want to raise a formal complaint. “Dell does not handle complaints.” !!!
So called WW to inform them not to deliver it, even if they do receive it.
I am now proceeding to get a refund through the credit card company.
Attempted to be a first time Dell customer, never ever, ever, EVER again will I be even looking at Dell’s website. Hardly surprised to see them falling from Nr 1 to Nr 3.
To future and potential Dell customers, either get their addon support packages, or stay far far away. Those value added support packages are what other retailers offer as standard.
You could always pray that everything goes perfectly!
John said the following at March 12th, 2009 at 1:41 pm :
Well WW is more than happy to charge Dell, which is interestingly turning out to my favour. They (WW) have asked Dell to authorize the return and the refund!
I didn’t have to do anything.. yet..
Fingers crossed I get the refund.
Johnty said the following at March 12th, 2009 at 3:45 pm :
First and last time i order from Dell this is, according to the WW tracker my item was sent out 3 days ago and no cards, no calls and no parcel. Someone has been in at all times as well.
City link and Parcelforce look like the perfect delivery company’s next to the jokers at Walsh Western, terrible service.
Michael Dell said the following at March 13th, 2009 at 1:37 am :
What can I say? You get what you pay for.
baz said the following at March 15th, 2009 at 3:04 pm :
ive ordered a laptop from dell…its says that walsh western are going to deliver it…and when i try to track the order from their site…nothing happens..is there site not working???
Josie said the following at March 24th, 2009 at 7:34 pm :
I should have received a Dell Laptop and a cble router today. The delivery van turned up with just the router, when I refused to sign because the delivery should have been 2 boxes they went away with the router. I have spoken to Walsh Western who claim that both boxes were dispatched so they can’t do anything about the non-delivery and can’t even offer another delivery date. I have complained to Dell who have just referred me back to Walsh Western so I now have to go through my credit card company in the hope of getting my money back.
KEEP WELL AWAY FROM DELL.
Jonesbylane said the following at March 30th, 2009 at 11:19 am :
Very happy with the service of both WW(Syncreon) and Business post, and Dell of course.
one happy customer.
Alan said the following at April 1st, 2009 at 4:49 pm :
I ordered my Dell XPS 1530 on 23/03/09 and was told that it would arrive on or before 07/04/09. I then kept checking my order and arranged an order date with WW for anytime on 01/04/09. When it got to 16:30 I was thinking it aint coming after discovering this site…..well it did i’m happy to say and no this is not an aprils fool!!!