Poor service from Walsh Western
We ordered a laptop from Dell for a client last week and still haven’t received it, even though it was dispatched from their Coventry depot 3 days ago.
It is just annoying and rude, that we have to chase them up to find out what is going on with the package. The original delay was due to their delivery van breaking down - I found this out from their online system, which isn’t updated in real time, the following day after we had waited all day for the package. All it would have taken is a phone call to us to let us know about the delay - thats we did with our client and they were OK with this.
The problem then got worse by the fact that the driver forgot to load the package the following day for redelivery. Yet again they didn’t inform us of this and their web system didn’t update with this info until the following day and I had to spend 25 minutes on hold to find this out.
The laptop is due to turn up in the next hour so fingers crossed they can deliver it on the third attempt. It is so frustrating when large companies like this mess you around - there is very little that we can do as they have the product that we ordered and there is no way that we can take out business elsewhere. All in all I am completely unhappy with the service, and the £25 we have to pay Dell for the shipping.
yusif said the following at September 27th, 2007 at 8:18 pm :
very very poor service i took a day off from work and my delivered never arrived , i am going to cancelled my order and return it back to dell,
Bob said the following at February 27th, 2008 at 1:45 am :
I am having the same issue. I bought a new laptop on friday evening, told that it will not get to me in 3 weeks. I’m ok with this because I knew about it even before buying. My surprise on Monday morning is it has been made and shipped. according to the Walsh Western tracker it took only 10 hours from pick up to cross to England. It has been sitting in a warehouse (Hub) for 30 hrs, with no phone call from them to “arrange a convenient delivery time!”. This hub is nowhere near me. I am not holding my breath for a rapid smooth sailing delivery. No doubt dell have gone with the lowest bidder on this as well.
Bob said the following at February 27th, 2008 at 1:47 am :
I forgot to add. When I called them to arrange a drop off, they have one of those stupid computer phone messaging system. When I put in the correct responses it tells me to call Dell for a delivery time!
Kevin said the following at February 27th, 2008 at 8:21 am :
Same problem - spent 2 whole days being promised delivery by WW and no show - system says ‘customer not home - card left’ but no card and no show - will cancel entire order today from Dell. Dell must get their delivery right - I guess the kit is bouncing around a warehouse/van somewhere in England
Hayley said the following at March 7th, 2008 at 7:37 pm :
I have the same problem my delivery date was Tuesday the 4th of march, I waited in all day and no-one arrived, so i contacted dell and Walsh western and was told it would be delivered on Wednesday.
Again i waited in all day and nothing so i checked the tracking website and it said the customer was not in and the delivery driver posted a card to say he had been. I had received nothing of the sort no knock at the door or card left at my home. So i began to think ok the driver is delivering it to the street next to mine with a similar name all he needs is sat nav.
I contacted both companies via e-mail, since im always put on hold for over 10 minutes. and just got a e-mail from ww saying they’d chase up the problem, But that’s all i got from them for that whole day.
On Thursday i stayed in on the off chance, no one rang me to say there would be a delivery or anything, when i checked track and trace apparently the driver was at my door and had posted another card, well there was nothing at my house again, so now i can say for sure that he’s going to the wrong house, I stated this on my e-mail and called them early Friday morning, sure enough i was on hold for which seemed a lifetime, eventually i got to talk to someone and they said it would be delivered today. Well you guessed it nothing has arrived, and it is truly disgraceful especially when delivery is £51!!!
Mike said the following at March 7th, 2008 at 8:39 pm :
All I can say is ditto to Hayley, I think Walsh Western have been taken over by some other outfit recently and all their systems have gone to bollocks as I’ve waited in all day waiting for my Dell to arrive… it arrived at my local depot at 9am this morning according to the tracking and is now “on hold” at the depot. Not sure what this means but it’s really annoying and amateur. Dell really ought to get shot of Walsh Western.
Brian said the following at March 14th, 2008 at 3:30 pm :
Same problem. On delivery 13th at 11.48, nothing at this time
Another Bob said the following at March 15th, 2008 at 12:35 pm :
I am yet another unhappy customer thanks to Western Walsh making me waste a day off work waiting in for a non existant delivery.
I’m not prepared to tolerate this appaling service so I have cancelled my laptop from Dell and told them to blame their courier.
My advice is NOT to chase WW who are experts at evasion and excuses… your contract of sale is with Dell and it is Dells responsibility to fulfill the delivery on time. If enough people remind Dell of this (as I did) they will stop using this useless courier if they want our business.
I’m off to PC world where I can walk out of the door with a laptop and not waste more time waiting in for a useless courier.
Kelly said the following at March 20th, 2008 at 10:57 pm :
Yep me too!
I saw this morning that the Dell website said my order was ‘out for delivery’ - checked up on the Walsh Western tracking link they provided me and it said out for delivery from 7.53am this morning. As the delivery depot is only a few miles from me I cancelled my day and began waiting… and waiting… and waiting. Nothing yet.
What I want to know is how our EXPENSIVE, and invaluable business orders are being stored by these cowboys? Is it a man with a van, so to speak? Are our items safe while they are being stored over night? Why would the depot release them if they arent going to be delivered that day? What the hell are Dell doing charging me £60 for delivery if they cant even be bothered to deliver it?
Whats the point of giving us a tracking number and popping a load of BS on the screen for us to muse over if they arent going to bother delivering anyway?
They better not pull that ‘I left a card’ cr*p with me! I have 24 hour cctv and will gladly submit the tapes to trading standards, Dell and who ever else I can get involved. I didnt even know there was a problem until I read this thread, but obviously these people are total idiots. If it doesnt come tommorow I’ll be going to Tesco - I can get virtually the same machine in their half price sale for £50 less, with clubcard points and better service. At least I know it hasnt been sitting in someones shed for 24 hours.
Disgusted.
No wonder Dell has such a bad reputation lately. They need to step up, become responsible and sort this rubbish out so that customers are truely getting what they are paying for - especially when theres a £60 postage fee involved!
Walsh Western/Dell Comments growing said the following at March 28th, 2008 at 10:35 pm :
[...] Dell/Walsh Western post I put together seems to be getting a reasonable amount of traffic and the comments are hotting [...]
Another Bob said the following at April 3rd, 2008 at 8:49 am :
Well I finally got a full refund from Dell, 3 weeks after they took the money from my credit card account despite me cancelling my order and specifically telling them NOT to take any money from it. I had to threaten them with a County Court summons to get it mind and even then they only left 1 days grace before me issuing them with the summons.
What an utter shambles this whole thing has been. I would NEVER ever buy a Dell product again. The courier Western Walsh messed up and lost Dell the order in the first place by not meeting a delivery day, but then Dell compounded the situation by taking money I told them not to, and then being very evasive about refunding it.
My advice to prospective purchasers:
1. Don’t buy from Dell while they continue to use their useless courier.
2. Don’t be messed around by either of them. Give them written notice of cancellation if they don’t meet a delivery day, and give them written notice of a County Court summons if they are evasive about giving a refund.
3. We British take poor service for granted and in my opinion the companies take advantage of this. It’s time we stopped allowing them to do this as only then will the service we receive from them improve.
4. Buy a Sony laptop like I did from a high street retailer (they will negotiate a discount if you ask).
Good luck to you all.
John said the following at April 9th, 2008 at 5:48 pm :
I ordered a laptop from Dell last Thursday. By Friday it was built and in the Walsh Western delivery System over the weekend. On Monday I received an automated call saying it would be delivered on Tuesday and I had an option to take delivery am or pm (I selected am). The laptop arrived safe and sound at 11am as promised. At all times I was kept accurately (and promptly) in the picture as to the atatus of the delivery via the Dell link to the WW website.
an excellent service from WW and the laptop (XPS 1530) is pretty good too.
Jo said the following at April 10th, 2008 at 10:11 am :
I have to say, I ordered my new Dell on Monday. Dispatched on tuesday from dell, and got it today. Took 3 days Ireland-East anglia. The tracking website was quite accurate as well. Maybe there is a bit of hope for walsh western afterall (or for a few lucky ones)?
richard said the following at April 14th, 2008 at 6:48 am :
i also have ordered dell laptop and used the ww tracking service which seems to be made up data as i was left no card even tho i was in and ww reflect theye called three times no awnser. very poor service,
Roger W said the following at April 24th, 2008 at 8:58 pm :
We get loads of deliveries and I have only praise for Dell and it’s incredible tracking delivery service. If we want something we order it before we really need it.
Tracking is supposed to take the irk out of much wanted goods. Instead it creates impatience and a lot of unreal expectations.
Tom Carr said the following at April 26th, 2008 at 10:14 am :
I am also having a nightmare experience awaiting the delivery of my Dell Laptop. Originally asigned for delivery 2 days ago I took the morning off work and waited home. Nothing arrived so I called Welsh Western and was told that it had been delivered to the wrong hub. A new delivery date was arranged for yesterday and it never appeared. A further call was made and an apology given however it was pointed out that the mistake had been made at the depot and not by the chap on the phone. A third date was arranged for this morning and once again nothing has arrived. The office is closed so I am not going to be able to contact them now until Monday. A disgraceful service and if it doesn’t arrive on Monday I will cancel my order and request a full refund.
Jane B said the following at April 26th, 2008 at 4:05 pm :
I’ve also had the same problem this week. Original delivery day was Wednesday for which I took the afternoon off work; it never arrived and no indication that it was not going to turn up. I rearranged for this morning. They tried to deliver on Thursday (no-one home… yes, that’s why I requested Saturday.. - we’re working to earn the money to pay for this stuff, including delivery charges…) I called the depot Thursday evening to make sure it would be delivered today and phoned again twice this morning as I suspected the courier needed babysitting to make sure I didn’t have another wasted day. They assured me it was on its way, if potentially a little late. It hasn’t arrived. I’m livid. By the time I get it I suspect the technology will be obsolete and we’ll all be travelling in flying cars. I have complained via email to Dell and Walsh Western and requested a refund for the delivery charge. The courier, Business Post, seems to be most at fault but the responsibility must lie with Dell for selecting separate logistics and courier companies with god knows how many sub-contractors. It’s very difficult to find anyone who cares enough about the customer to bother to provide a decent service. Next time perhaps I will go to a nice actual shop where I can see the merchandise physically exists.
carrie ann sweet said the following at April 29th, 2008 at 7:16 pm :
actually you’re all wrong and need to find something better to do than rant and rave about a company you know nothing about. Walsh western put your dell order together and sub contract their deliveries out to hauliers such as business post, tnt, uk today and lynx if you want to rant about someone then why not start on them.
Jake Stride said the following at April 29th, 2008 at 7:21 pm :
I’m fully aware of how the process works as a Dell VAR. It is Walsh Western that manage the process and their brand that represents the whole shipping process. Most of the time orders get stuck at the Walsh Western hub before they have gone out to the other couriers.
Steve said the following at April 30th, 2008 at 12:07 pm :
My order has been stuck in WW for the last 5 days. I’m really annoyed with Dell and WW. No contact from anyone.
I bought this for personal use but usually buy a lot of servers through dell. It takes them less then 5 days to build a custom server and get it to my companies door step.
Just shows if you’re listed as a home user you get shafted. I’ll be looking at HP in future.
Struan said the following at May 1st, 2008 at 1:34 pm :
Well, here’s hoping there is at least a card waiting for me when I get home from work tonight to say delivery has been attempted. Was originally told delivery would be made before 8/05/08 (orderd 26/04/08). Checked on the Dell online system as to status of order few days ago and said had been passed to Walsh Western for delivery. Checked WW and said order is out for delivery today, as of 0921am having arrived at my local delivery hub as 0846am(for whichever courier WW has contracted out to fulfil the delivery). So am expecting to be able to have this redelivered to my work address either today or tomorrow hopefully. Will keep updating….not holding out much hope though having read some of the comments above about other peoples experiences….
Bri said the following at May 1st, 2008 at 10:21 pm :
I ordered a laptop from Dell on 23/04/08. I checked Dells site a few times a day and today and it has been built/tested and dispatched all in one day. Strange thing is, on Walsh Westerns web site at 9pm when i checked it, it said:
Date Time Location Activity
01/05/08 23:59 RAHEEN DEPARTED EMF.
It seems to have left 3 hours in advance.
This does not look like a good start, it’s like they just make things up in case Dell happen to check the progress of a package
Struan said the following at May 2nd, 2008 at 2:17 pm :
UPDATE: Businesspost (contracted by Walsh Western, who are now called Syncreon after they merged with TDS Logistics)attempted delivery of my dell laptop yesterday afternoon, and they did leave a card to say this. Called the company when I got home in the evening to try and rearrange delivery to my work address (as I would be available to sign for the package in person etc, instead of missing the courier again when they attempted delivery to my home address again today), and they stated this was not allowed for some reason ? They said they could either redeliver to my home address again (useless as I am never in during the day) or I could collect from the depot, which is pretty annoying as it is pretty far away from me….and I have paid for delivery. I did ask Dell at the time of the order if it was possible to get the package redelivered to my business address if it turned out I missed the courier at home and they said this was no problem, but on speaking to the courier yesterday, they said it was under Dell’s instructions that “deliveries of consignments to addresses other than the orignal delivery address was strictly forbidden”. Oh well, guess I will get my new laptop sometime, off my own back though….
Bri said the following at May 6th, 2008 at 9:38 am :
I’m happy to say my laptop was delivered this morning at 8.25am.
No idea what company delivered it, it was a plain white van.
Struan said the following at May 6th, 2008 at 3:03 pm :
Well picked up my new boxed laptop from the courier in my time on Friday evening, got it home, opened the box and found a dent inside on the metal chassis so it’s going to have to go back to Dell and am going to get a refund. The couriers are supposed to be coming on Thurs to my work address to collect it, so we shall see what happens…
Kevin said the following at May 7th, 2008 at 10:34 pm :
I await my am delivery tomorrow with baited breath. lol
Kevin (again) said the following at May 9th, 2008 at 4:43 am :
I got my order okay within the set timescale but the packing cases had large holes punched in them. I dare say they had been fairly roughly handled but there was no internal damage that I could see and the computer was NOT “dead on arrival.” I would say that Dell have realised that computers are not going to be spared rough handling and have prepared for it. One up to Dell; three down to Walsh Western. Better luck next time guys. At £60 for delivery, it is a rip-off. I used to moan at delivery charges of £20 (without the holes).
SCube said the following at May 11th, 2008 at 7:49 pm :
It is clearly evident that Walsh Western are making up the logs. At 9:00 AM on 11th May 2008, the status on Walsh Western’s page reads 11/05/08 23:59 RAHEEN DEPARTED EMF.
I guess Walsh must be having some top notch scientists who have developed a time machine.
Bloody porkies - if it doesnt arrive in 3 days time, Dell’s lost my order.
ad said the following at May 17th, 2008 at 12:32 pm :
I ordered an inspiron a while ago, i was told that i could view the delivery process online. At somepoint the online screen says that it is basically up to walsh western to keep you informed of when the delivery is due. So i rang walsh western and they informed me that the delivery would be on the next day. I took a day off work to wait for it, but by 1:30pm i figured that the delivery wasn’t happening. I rang walsh western and i was told that the package was at the wrong hub and this would be put right so that the delivery could come on the next day (again). Again the same thing happened, i rang again and i was told that the delivery van had broken down and wouldn’t be able to deliver the inspiron today. Great so far. I was obviously told that the package would come on the next day (which is now a saturday - today). Earlier on i found out that walsh western don’t deliver on saturdays or sundays. This service is ridiculous. i don’t mind the wait, i figured there would be one. But it’s the lack of customer service, the feeling that the woman i spoke to didn’t even know herself what was going on so had to back it up with, well, lies. I thoroughly expected about a weeks or more wait which i wouldn’t of minded. I would just prefer to be told that than taking days off work for no reason. I don’t think i’ll be getting my package on monday, probably because it’ll be already all booked up, due to the act that mine was supposed to be delivered today. So here’s hoping for tuesday. Walsh Western could have at least the ability to say that the delivery may take a week.
mandy watson said the following at May 20th, 2008 at 3:40 pm :
A++++++ well - this is my second laptop I have bought from Dell - cant fault them. Ordered it last Tues 13th May 08 - booked this week off working as due to my last laptop I got from them - they deliver within 14 days if you lucky - as expected i followed all the online status of my order again - over the weekend it showed it was with the carriers - I must admit I was a bit worried after reading all the stuff on here. But yesterday morning at 8.20am I got the answer phone message from the walshwesteren courier - both my mobile rang and landline - told me delivery was today before 1pm - - success it came at 10.50am today >>>> no problem at all - this is my second time using dell and again - faultless - cant fault the carrier either in my case A++++++
Alison Buxton said the following at May 22nd, 2008 at 4:46 pm :
Thought I was going to have problems with the delivery of my monitor (especially after reading all these comments) but although I didn’t get any phone calls or a postcard, it was delivered this morning as implied on the tracking website. Money only taken today, so I impressed by the service.
alan mallik said the following at June 1st, 2008 at 7:30 pm :
I just ordered a Vostro laptop abd echo alison’s comments exactly
lee said the following at June 9th, 2008 at 6:46 pm :
I have to agree they are possibly the worst courier service out there and this is the third time I have had to use them. Be very aware when ordering anything that has to be delivered by these couriers, this includes DELL products. 3 people from business post took my phone number and assured me that someone would call within an hour of arrival and that a PM delivery would most likely be late PM. After taking a half day off work I noticed at 5.30 on the tracking website that they attempted delivery at 12:00 noon though they left no calling card. Literally seconds after it be came a PM delivery. Avoid at all costs
Jackie Jones said the following at June 12th, 2008 at 4:46 pm :
Like you, I too have problems with this company. I was told my laptop would be delivered between 8am & 1pm today the 12th.I took the morning off work, which I couldnt really afford but they would not deliver to my place of work. After various phone calls & emails I was told by Dell that the driver had a problem before he left the depot. I tried phoning the depot but there was no answer. Eventually, after sending Dell a stinker of an email I had a phone call from the driver saying he hadnt delivered in Eastbourne before and didnt know it at all and did I still want them to deliver that day as they might be at least an hour. I told him “you bet your life I want it today”. He did not sound very happy as I think he probably thought he would get away with it. It is now 4.30pm and it looks as though I should get my laptop by 5.30ish, fingers crossed but from above comments I dont hold out much hope.
I know I will never use Dell again. Their customer service leaves a lot to be desired, second only to Walsh Weston.
Jackie Jones said the following at June 12th, 2008 at 5:16 pm :
Well, its 5.15pm and my laptop has just turned up. The driver apologised in broken English saying it was his first time in this area, he was driving a hire van. Well I guess that says it all.
Thank god I will never have to use Dell again.
Mo said the following at June 16th, 2008 at 3:02 pm :
I ordered my laptop 30st may was scheduled for delivery on
11th june and came 6june.
the website was accurate and they delivered on time
between 8-1am.
mayb for somepeople who have had problems. is just some parts of the country are worse than others.
Sean said the following at July 7th, 2008 at 5:32 pm :
After ordering my Laptop from Dell and then reading this Blog I thought disaster was in the air.
But surprise, surprise, it arrived on the day they said they would deliver it and at 09:00.
Excellent service and their website shows exactly where the package is.
My house is not the easiest to find and Amtrak have failed to find it on many an occasion, but Walsh Western managed it (actually it was delivered via the Business Post office in Plymouth).
Burt D said the following at July 16th, 2008 at 3:05 pm :
Ordered my XPS on July 1st
Supposed to be delivered 14th July
Just checked Welsh Western tracking, and its been with Business Post in Preston for a week (7/7).
The first lie says DEPARTED EMF 10:00
The second lie says 10:39 IVR-OUTBOUND AM DEL. SCHEDULED DELIVERY DATE - which basically means they made a phone callto arrange delivery ( They didnt )
Then all of sudden its in Hinckley (15:17)
It now says its been returned to Hub - usually means it will never be seen again.
Just sent an email to Dell telling them to arrange a different courier.
I have not had the misfortune to have dealt with Walsh Western before, it will be the last time.
They are now added to my courier blacklist
eg Excel Lynx CityLink TNT & anyone else who uses the
Business Post Hub in Preston.
Check who the courier is before you order anything.
Jonathan said the following at July 29th, 2008 at 10:33 pm :
Ordered my Dell on Saturday the 26th of July, I’ve just checked the update and it’s currently in the delivery stage.
The history on the Walsh Western track and trace says:
29/07/08 17:00 RAHEEN DEPARTED EMF.
29/07/08 16:15 CALL LOCK OUT.
Not really sure what EMF means to be honest. Reading this page has got me pretty worried though, don’t have an estimated delivery time yet but I’ll post back on here if/when I get the laptop.
Random Geekage - Randomness, geekery and whatever else I feel like » Still waiting said the following at August 26th, 2008 at 12:26 pm :
[...] are also some bad experiences with the courier that Dell use to ship stuff in the UK. Aparrently Walsh Western subcontract the [...]
Rachael said the following at August 26th, 2008 at 12:32 pm :
I ordered 3 dell laptops and am expecting delivary with Walsh Western anytime today within 8-1. However with it getting closer and closer to 1pm tehre is still no sign of the 3 laptops. I spoke briefly on the phone last friday to confirm our delivery time and everything seemed sorted, I have waited all morning and to me it looks doubtful that they are going to arrive at all.
vex said the following at August 26th, 2008 at 8:59 pm :
Iv ordered a laptop from dell, the arranged delivery date is tomorrow am, however, when I check the only tracking system by Walsh Western, it says 2 next to box quantity, but on the notes section is only says 1st box scanned and departed from HUB…no sign of the second box
im guessing im going to have loads of problems with them too!!
Ruth said the following at August 27th, 2008 at 11:35 am :
After reading all of the above my heart sank. Would my shiny new laptop ever find me, especially as I live in a house down an un-named lane on the edge of Dartmoor? No worries - I tracked the progress on Walsh’s webpage and as good as the info they gave me, it has just arrived at the right time, on the right day and is undamaged. So - they can get it right sometimes.
Marie said the following at August 27th, 2008 at 2:22 pm :
I’ve waited in all morning for a delivery agreed with someone at Syncreon on 22nd August after receiving a ‘failed delivery’ email which included the threat of returning the inspiron we’d ordered to Ireland with a charge of £20. Apparently they attempted to deliver the order on the 14th and 15th August and messages were left on the phone (none were received) and that cards were left both times (none were received). The Dell web site promised a link to the courier so that we could track our order (placed on 11th August) but no link ever appeared. We eventually found out that the courier was Syncreon when we rang to complain on the 22nd. When I then tried to access Syncreon’s order tracker, it didn’t recognise my account and order number and it was only when I googled this blog today that I found out that you have to put 02 in place of GB on the order number to gain access. Hooray, light in the darkness. There were the deliveries on the 14th and 15th, how much easier if we’d had access to this prior to the delivery!!! I’ve been on the phone to Ireland and India several times since 12 today and apparently, there’s a backlog because of the bank holiday (Ireland) and according to India, our order is stuck in heavy traffic, even though according to the Syncreon’s tracking site, it appears not to have left the depot. Thing is, Syncreon/Walsh Western were aware of the pending bank holiday when they promised delivery on 27th so why promise a delivery they couldn’t fulfil meaning I’ve lost ad day’s holiday and effectively racking up the cost of the order. It isn’t looking quite the bargain I thought it was. We are now about to cancel the order and wish to make an effective formal complaint. A previous emailed complaint was just forwarded by Dell to Syncreon and somehow I suspect that this will now have been filed in the Recycle bin. Any suggestions?
David Shepherd said the following at August 27th, 2008 at 2:56 pm :
Walsh Western are the absolute pits. Waited 12 mins to query an overdue delivery only to get a lame excuse. The promise of a check with the driver isn’t of much use when they then cut you off. This is my fourth PC from Dell but it will be my last.
Ian said the following at August 27th, 2008 at 3:00 pm :
I didn’t get a phone call but they did deliver on the promised day (and I’m out in the sticks) at 1043. Tracking was very easy. No complaints. Excellent service.
Rod said the following at August 28th, 2008 at 9:39 am :
I’ve ordered goods from Dell before (both for home and for the company I work for) with generally no delivery problems. So at the beginning of last week I placed an order for one of their widescreen ultrasharp monitors. On previous occasions I have found their tracking system very good. Last Friday the system showed that this would be delivered am Wednesday 27th August. I took the day off work yesterday to await delivery - this did not happen so at 1.15 I checked the tracking system again and to my amazement it was stating that it had been delivered at 11.00 by what I assumed was a sub-contractor to Walsh Western by the name of Carrington. I had been in all morning and I know that no one had attempted delivery. I tried phoning Walsh Western and all I got after submitting my Dell order number was an automated message saying it had been delivered at 11.00. I then phoned Dell and they said they would get in contact with the courier who would contact me. I have wasted the whole of yesterday and still have not heard any news of when this might be delivered.
Marie said the following at August 28th, 2008 at 10:58 am :
Know how you feel Rod. Dell (Ireland) promised delivery between 8 and nine this morning and it didn’t arrive. When we checked on Walsh/Western tracker, it said they had attempted delivery and no one was at home so left a card. This is such nonsense, we were at home and had even left the front door open. Dell said that delivery had been attempted and that our house had a brown front door - information from the carrier I assume. We actually have a green front door! When Dell contacted the carrier again, it was to be told this time, that the goods were still in the warehouse. The carrier is BPO Newcastle so I rang direct and when I queried this morning’s ‘failed delivery’ on the WW’s tracker, they said this had been a mistake. The tracker now says the goods are on delivery. This is now two wasted days of our holiday.
The only mistake in this whole sorry saga is us ordering a Dell online. Never again.
Edward said the following at August 28th, 2008 at 5:10 pm :
I have the same sorry tale!
Received call (elctronic) asking delivery preference
so nominated am before 12 noon delivery on 28th August. According to Walsh Western tracking my Dell Laptop was passed on to Business Post Thames Valley which is in Thatcham. As Im only in Hungerford, this should be a no brainer, or so I thought! Now 5pm no sign of delivery, just called Business post in Thatcham to be told they themselves have sub contracted it out to a 1 man in a van type and surprise cant get a hold of this driver!
Dell really should get a grip of the deliveries, obviosly Walsh Western are not up to the task! and neither are Walsh Westerns sub contractors Business Post, who themselves contract out to operators (bet Dell dont know about that)
Kain said the following at September 4th, 2008 at 3:12 pm :
Hi
my order history for now, i’ve ordered my dell on sunday and after reading this blog i have serious concerns…
04/09/08 13:14 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
04/09/08 12:33 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
04/09/08 12:33 WWI - HINCKLEY ORDER COMPLETE IN HUB.
04/09/08 12:33 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
04/09/08 07:28 WWI - HINCKLEY MERGE ITEMS PICKED.
03/09/08 18:57 PLAN COMMITTED NOTE.
03/09/08 17:00 RAHEEN DEPARTED EMF.
03/09/08 15:17 IVR-OUTBOUND 05/09/08 AM DEL. SCHEDULED DELIVERY DATE.
03/09/08 15:17 IVR-OUTBOUND AM DELIVERY.
03/09/08 10:19 CALL LOCK OUT.
so far so good, i’ll post tommorow how it went (if it will arrive of course…)
Kain said the following at September 5th, 2008 at 5:35 pm :
the delivery came safe and everything was on time (12.20 this afternoon) the packages were ok, so i guess i’m the one on a milion that had a good experience with them. Good luck guys!
Martin said the following at September 5th, 2008 at 8:20 pm :
Sorry to hear about all your bad experiences. I seem to be with the group that had a good experience.
I ordered a Dell studio laptop last Friday and got a call the following thursday morning asking if i wanted an am/pm delivery. I went for am (8am-1pm) and the laptop arrived at 12pm on the day.
Guess it’s a bit hit and miss with this company.
Claire Handscombe said the following at September 8th, 2008 at 3:14 pm :
Does ANYONE know what “call lock out” means?!
Alex R said the following at September 8th, 2008 at 11:07 pm :
I’m expecting a delivery tomorrow AM. So far, the tracking has been great. From the beginning of the order up until now. I have the same delivery log status as Kain thus far:
08/09/08 14:23 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
08/09/08 14:23 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
08/09/08 14:23 WWI - HINCKLEY ORDER COMPLETE IN HUB.
08/09/08 14:23 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
08/09/08 10:48 PLAN COMMITTED NOTE.
05/09/08 17:12 IVR-OUTBOUND 09/09/08 AM DEL. SCHEDULED DELIVERY DATE.
I’m not sure if I should take the day off from work to take delivery myself or to trust one of my housemates to be up when the delivery is attempted. I shall post back whatever the outcome.
*Fingers crossed*
Alex R said the following at September 9th, 2008 at 2:26 pm :
Update: The laptop arrived today at 10:51am. Box undamaged, all OK.
Julie C said the following at September 12th, 2008 at 3:50 pm :
I ordered my new Dell PC on 9/9/08 and was initially advised by Dell that delivery was likely to be 19/09/08. Imagine my surprise when I checked the Walsh Western Track and Trace to see an indication that it would be delivered AM 12/09/08. What a good service I thought! Surprise further compounded by the automated phone call to confirm delivery for AM 12/09/08. Then things went pear-shaped. Been waiting in all day, now 3.35pm and no PC. Have spoken to WW who have said it is on a complete pallet that left the Hinckley hub last night to go to the Business Post depot in Portsmouth (nearest to home)only to end up at the Business Post deport in Runcorn! Even I don’t need Sat Nav to tell me that is the wrong end of the country!! Business Post claim they cannot undo the pallet to get my delivery sent down overnight and have now been booked in for a Monday evening delivery slot (5pm -9pm). Thing is though, not a single courtesy telephone call to tell me delivery would not be coming today. I wouldn’t be so angry if only they could have had the decency to do that - they would have known first thing this morning that my order was not in the Portsmouth depot! Moral of the story…anybody on the South Coast who is expecting a delivery of Dell equipment today, don’t waste your breath. The goods are in Cheshire, not Hampshire.
Peter Brock said the following at September 24th, 2008 at 7:43 pm :
Same problem with delivery. Dell are still using Walsh Western and they are still as bad. Received automated message saying they would deliver today between 8am & 1pm. Suprise suprise they did not deliver. Rang Dell and they promised the laptop would be delivered by 6pm. it is now 7.40pm tried to ring Dell again but guess what - office closes at 6pm. If laptop not delivered tomorrow (I will have to stay IN AGAIN) will be cancelling order
Peter Brock said the following at September 25th, 2008 at 9:32 am :
Follow up!!!!!!!! Laptop delivered at 9.00pm (a long time after 1pm & promised 6pm) but at least I have got it- the delivery man said he had broken down (sound familiar?). Dell lap top great but cannot use Internet yet (using old laptop) as my modem has USB connection & Dell std is WAN Miniport PPPoe and have had to get new driver from ISP provider to suit Vista and wait for 7 days for CD Ahhhhhhhhhhhhh!!!
J.J said the following at September 29th, 2008 at 10:12 am :
Haven’t got the energy to recount the hassle I also experienced with this totally incompetent company though I am still wondering how it took them till Saturday morning to deliver our Dell laptop which had been promised for Thursday morning from what tuned out to be a depot less than 10 miles away from our house.
I just got to work to find they left two messages on my phone here at gone 6.00 last Friday. Very good seeing as how I had been at home Thursday and Friday waiting for a delivery that never happened and they never once rang me on my home or mobile number - both of which they had.
BB said the following at October 4th, 2008 at 1:16 pm :
I wish I had looked at this thread before ordering my Dell pc. A Friday am promise became a “misroute in transit”. A Saturday am promise - I had to call them - was a no show. I am seriously considering cancelling. If I do, it will also cost Dell the sale of 8 pcs amd a server mext year.
Chris P said the following at October 10th, 2008 at 8:45 pm :
I also wish I had read this page, £ days off work I have waite, finally the P arrives this morning, get it upstairs, open it up, and guess what, its not my p.c., it is someone elses basic piece of shit worth about £150, they assured me they would get onto it and sall me back, did they? no, im still waitng. that will teach me not to check the paking slip before signing for something. I mean, who ever heard of a courier that cannot read the address on the box. Truly unbelievable, someone should call watchdog. It’s a joke being expected to pay £50 for a service this abysmal.
Lol alvarez said the following at October 11th, 2008 at 11:33 am :
does anyone have a number for walsh western????
i am gonna start chasing them as i too have seen my order should alreay be here.
Graham said the following at October 14th, 2008 at 12:31 pm :
WHEN WILL DELL LEARN AND USE ANOTHER COURIER ????
As soon as I learned that WW were delivering my latest Dell order my heart sank. However I thought maybe they have improved - err, NO.
Failed to keep to the appointed delivery slot yet again !!! In this credit crunch financial climate you would think they would be working hard to keep business not trying their best to lose it!
Bloody time wasters.
Oh yeah and its funny you can’t find a contact No. for them, isn’t it?
ravi said the following at October 14th, 2008 at 7:34 pm :
Here’s the phone number - but they only work 9-5:30
0870 6063355
Press 1 for Dell deliveries.
My delivery is scheduled for tomorrow - I was planning to take the day off work, but reading this thread, I don’t think I will.
The status shown still says “DEPARTED EMF” - over a day ago.
Vedish said the following at October 18th, 2008 at 1:20 am :
Don’t Lose Heart!!
I stumbled on this website ever since I began googling the enigmatic ‘Call Lock Out’ from WW.
I’m actually typing from my hardly 1-day old Dell Studio 17 and yes, surprisingly enough, I must say that I am entirely pleased with the whole order and delivery process. Or maybe I was just lucky (this time at least):
Ordered on the 8th Oct 2008 after acquiring a lease from DFS.
Delivered today 17th Oct 2008…so 9 days in total.
Chose am delivery but I was worried that I might not be able to stay until 13 00 because I had to leave for uni.
So woke up around 07 00, was about to go make some tea when the doorbell rang…believe it or not, the guys were already here with the laptop! One hour before the AM slot (08 00 - 13 00)!!
By the way, I live in Lewisham, South East London and when I checked, WW tracking service had put my box at Dartford (from hinckley) at 06 00 or so.
Anyway, just wanted to point out thst in most cases, the whole process seems to go quite smoothly, except for some of the unfortunate isolated cases above.
So, good luck and stop worrying! It might just work out fine!
Bryan Smith said the following at October 20th, 2008 at 8:59 am :
Hi all,
It is still a great mystery to me that a company the size of Dell can provide such a mixed service, not just on delivery, but on the whole process.
I ordered an XPS630 online, but when I got the order confirmation the graphics card had been changed from a GTX280 to a dual 9800GT setup. Granted they sorted it out when I called CS, and honoured the price, but it was a fight! They wanted me to pay an additional £200 initially.
Anyway, I received an automated phone call this morning to inform me that my XPS should arrive tomorrow and this after only 6 days including the weekend. Fingers crossed for the delivery, I’ll let you know.
Bryan.
Bryan Smith said the following at October 20th, 2008 at 9:13 am :
Early update, I checked the WW website status again and it showed ‘Pre call - No answer’ even though I had just had a call from Dell confirming the delivery date! Very odd.
Thanks to ravi for the WW number, I called and have confirmed with their automatic service, a delivery for all day tomorrow (Dell quoted 8-13),
Bryan.
Bryan Smith said the following at October 21st, 2008 at 2:32 pm :
…and it arrived, 13:00 today as promised, so definitely not all bad.
The boxes had suffered a little bit in transit, but the equipment was in perfect condition.
Good luck to everyone else with their purchases, my overall opinion is that Dell have good and bad days, so they need to keep on top of it,
Bryan.
Gareth said the following at October 28th, 2008 at 7:37 am :
Mine was delivered on time witin the timeframe on the WW website
They did however, not contact me before hand, and I had to ring them to confirm and check the order was on the van, as (as some have said) the online system is not that up to date to see whats happening.
Thx
Gareth
Simon said the following at November 3rd, 2008 at 9:13 pm :
Wish I had found this site before buying a Dell. I bought a scratched/dented item off Dell Outlet on ebay because we were having to wait so long for Dell to build the one we had ordered and paid for on their main site. You would think that this would be idiot proof wouldn’t you? They obviously have the laptop as the spec is listed on ebay. So put it in a box and send it. Not so easy for Dell. My order progressed slowly through all the stages of a custom built item and then was finally released to Walsh Western. They quoted a delivery date but on the day claimed thet we were not home. (We are a pub and were very much open at 1400hrs!). Then they had an address query so I emailed confirming the address. Funny that; so where did they leave the card when I wasn’t home! Now the package spends each day being checked into the “hub” but never seems to get anywhere. Dell don’t reply to emails and nor do walsh western so I have instigated a dispute with paypal………..
Simon said the following at November 4th, 2008 at 2:13 am :
And now they have gone back to address query!!
03/11/08 10:50 BPO - THAMES VALLEY ADDRESS QUERY.
03/11/08 05:11 BPO - THAMES VALLEY FIRST BOX SCANNED INTO HUB.
03/11/08 05:11 BPO - THAMES VALLEY ORDER COMPLETE IN DEPOT.
01/11/08 06:15 BPO - THAMES VALLEY FIRST BOX SCANNED INTO HUB.
01/11/08 06:15 BPO - THAMES VALLEY ORDER COMPLETE IN DEPOT.
31/10/08 08:40 BPO - THAMES VALLEY ADDRESS QUERY.
31/10/08 05:12 BPO - THAMES VALLEY FIRST BOX SCANNED INTO HUB.
31/10/08 05:12 BPO - THAMES VALLEY ORDER COMPLETE IN DEPOT.
30/10/08 14:06 BPO - THAMES VALLEY CUSTOMER NOT HOME - CARD LEFT.
30/10/08 06:48 BPO - THAMES VALLEY ORDER ON DELIVERY.
30/10/08 05:12 BPO - THAMES VALLEY ORDER COMPLETE IN DEPOT.
30/10/08 05:12 BPO - THAMES VALLEY FIRST BOX SCANNED INTO HUB.
29/10/08 14:49 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
29/10/08 14:49 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
29/10/08 14:49 WWI - HINCKLEY ORDER COMPLETE IN HUB.
29/10/08 14:49 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
29/10/08 13:05 PLAN COMMITTED NOTE.
28/10/08 17:00 RAHEEN DEPARTED MANU.FACILITY
Phil said the following at November 5th, 2008 at 4:28 pm :
I ordered a 5125 laptop for my other half on 23/10. I got an automated call to reception to say it would be delivered on 5/11 am. Waited, no delivery, checked the site and lo and behold moved to Friday delivery now…rang them up (thanks for the number btw) and they said that because I hadn’t confirmed the delivery they moved it?!?!?!? WTF!!!!! There was no option to respond, they TOLD me that they would deliver on the 5th before 1pm….I won’t be holding my breath after all I’ve read on here.
Samuel said the following at November 11th, 2008 at 10:32 pm :
I came across this site after I order my dell vostro pc after some googling. I am pleased to say I had a good experience with Walsh Western. I ordered my dell on Wed 5th November and recieved it on Monday 10th at 10.00am on the dot, and Western track and trace was spot on. All the boxes were in perfect condtion, Western handed it over to TNT who then delivered it to me.
Hope u all have a good experience like me!
Brian said the following at November 12th, 2008 at 2:28 pm :
Similar experience to Samuel - I was called on Tuesday 11th at my work number automated voice told me to expect delivery on 12th am… spent all day at home to find out my ’status’ had gone to ‘Address Query’ .. apparently the driver had rang my work number 12th am didn’t get a reply - that’s coz I’m at home waiting for it you idiot!! so he didn’t deliver.. even though my home and mobile numbers were given… these guys are pooooo
Robert said the following at November 12th, 2008 at 3:39 pm :
Delivery due by 1 p.m., shown as ‘On Delivery BPO Croydon’ 0726. (N.B. tracking website not real time, about 3 hours behind). No sign of anything by 2 p.m. so rang on number given by Ravi October 14th. Told had been an attempted delivery no answer also that driver telephoned - completely untrue (as confirmed by 1471 check). Promised will retry within 1.5 hours. Looks like the negative feedback on this site is true. The pepole who answer the phone go by the name of Synchrion, so who’s accountable for this mess is anyone’s guess.
Robert said the following at November 12th, 2008 at 5:30 pm :
Update at 4.30. Having spoken again to Walsh was given the number of the Business Post Croydon Depot where the item is out for delivery problem. Latest story is that the driver couldn’t find the delivery location!! It’s a perfectly ordinary residential address which no courrier has ever failed to find before. Apparently no attempt to phone me to get directions. Depot say that they will send him out again tomorrow with a map!!!!! Haven’t these people heard of Sat Nav!?? What a shower, totally unprofessional. Never again.
Robert said the following at November 13th, 2008 at 10:06 am :
Finally arrived 9 am. today. Different driver, no problem finding address. From my enquiries it emerges that Walsh (aka Syncreon) sub-contract delivery to Business Post Croydon (London/Surrey area) who in turn sub-contract to self-employed white-van men, some of whom are clearly incompetent and mendacious. Avoid!!
Dan said the following at November 13th, 2008 at 5:34 pm :
similar problem this is the third day I’ve been told I wasnt in when I was. Quite frankly I’m disgusted with the attitude of walsh western and I can’t afford to waste any more days waiting for delivery. Luckly a family member who arranged a discount for us is very high up with dell and has said he will make some phone calls for me
Simon said the following at November 15th, 2008 at 2:23 am :
Just to update my saga………when I called Dell to cancel the order I suddenly started getting emails from Walsh/Syncreon claiming that they had tried to deliver three times. When I responded that this seemed unlikely as I live above my business and am therefore here 24 hours a day they changed tack to saying they couldn’t find me (despite having delivered another item the previous week)and could I provide them with my address! When I asked why they hadn’t called me they claimed that their drivers didn’t have phones! (or, it seems, sat nav!).
BTW over 10 days and no refund from Dell (just an email from India asking when I would like delivery!) apparently they are not responding to Paypals enquiries either. I hear that Dell staff are being told to take a weeks unpaid leave, maybe if they checked their emails occasionally they wouldn’t be in this position. I would never do business with them again.
Simon said the following at November 15th, 2008 at 2:36 am :
Dell has already trimmed at least 8,800 jobs since last year, part of a program to eliminate $3 billion in annual costs by 2010.
On Aug. 28, Dell reported that second-quarter net income fell 17 percent to $616 million, trailing analysts’ projections. Dell cut its prices by an average of 7 percent in the period in an effort to take sales away from Palo Alto, California-based Hewlett-Packard.
Dell is reducing travel and spending in non-critical projects, Blackburn said. The company will also cut the number of contractors and temporary workers it uses. The program started yesterday and runs through Jan. 30, Blackburn said. He declined to make Dell’s memo public.
“There is no question that customers are spending less, but Dell is a strong company,” Dell said today in an interview.
Dell rose 32 cents, or 2.5 percent, to $12.93 at 4 p.m. New York time in Nasdaq Stock Market trading. The shares have fallen 47 percent this year.
I can’t imagine why…………..
Chaz said the following at November 18th, 2008 at 2:06 pm :
I have already had numeerous problems getting the DELL order to clear, finally doing so on the 10/11/08 when I was assured everything was fine and on the 12/11/08 my order was in the delivery stage.
The DELL site stated that Walsh Western would contact me BY PHONE to arrange a suitable delivery time and date. Low and behold it is now the 18/11/08 and they haven’t so much as contacted me. The online tracking system is a load of BS, stating useless information which some of is lies.
They managed to attempt a delivery on the 14/11/08 which was on the online tracking system, but no call,and even though I was there I never saw anyone attempting anything. Then on Monday (17/11) Dell rang saying Walsh Western could not find “building 1401″, when the idiots don’t realise thats a flat number within the building.
Still with no contact WHATSOEVER the online tracking system now states
“NO PRECALL 19/11/08 SCHEDULED DELIVERY DATE.”
I presume that’s when they will re-atteempt delivery, no doubt without phoning me. If it wasn’t that I saved so much on the system I ordered, I would have already cancelled this order.
Walsh Western are useless.
Graham said the following at November 18th, 2008 at 3:07 pm :
Oh Dear, this thread isvery worrying. I’ve taken the morning off work for my dell delivery which is due this morning - pre 12. (it’s now 2pm!) does anyone have the Walsh-Western phone number for Portsmouth depot - I can’t find or Google it - I’ll go down and collect it if those clowns can’t deliver it.
I can’t belive someone else has exactly the same problem as me at exactly the same time, what does that tell you - it’s happening ALL THE TIME…
Ian said the following at November 18th, 2008 at 4:15 pm :
Our laptop was suppose to arrive between 8am-1pm. So i went onto the WW tracking system and apparently it’s been delivered! And someone with a completely different surname has received it! We’ve tried callind WW and all they say is that they will send us an email after looking into it! Doesn’t look promising.
Monoxide said the following at November 18th, 2008 at 4:37 pm :
http://dellideas.secure.force.com/ideaList?lsi=1
Maybe it’ll help?
To add content, I placed the order around 1am on the 14th, Dell had it sent for delivery by 11pm on the 14th. Syncreon said it would be delivered today (I checked with them yesterday, they assured me it would be) but lo and behold, “delivery from Poland is taking a long time because Poland is far away”. So more waiting.
Kyle said the following at November 19th, 2008 at 4:54 pm :
Ordered mine quite a while ago got it custom built, they released it 2 weeks prior to what the estimated delivery date was which was a huge surprise so im happy with that. Just spoke to the automated thing at Syncreon and got my delivery date for tomorrow, hoping ill have no problems and recieve it tomorrow. How do you get the choice between AM or PM? it wouldnt let me choose, i have lectures to go to tomorrow and would like to know which ones i could miss…Well thanks for any help. Will keep updated when i recieve the computer
Andrew said the following at November 20th, 2008 at 6:56 pm :
Ordered my customized xps last Saturday evening. Had an estimated delivery date of the 8/12(!). Yesterday I checked the status of the order on the Dell site, and was pleasently surprised that it has now been sent for delivery with WW.
WW called me this morning and I was hoping for delivery tomorrow but only date given was Monday am, not too bad but I hope it’s delivered without any problems!
Im out on Monday but someone should be in!
Tracking log on the WW site says…
20/11/08 15:56 PLAN COMMITTED NOTE.
20/11/08 10:34 IVR-OUTBOUND 24/11/08 AM DEL. SCHEDULED DELIVERY DATE.
20/11/08 10:34 IVR-OUTBOUND AM DELIVERY.
20/11/08 09:13 CALL LOCK OUT.
19/11/08 22:00 LODZ DEPARTED MANU.FACILITY
Anyone got any idea of what “plan committed note” means?
Will update when I know further information.
Simon said the following at November 21st, 2008 at 2:37 am :
>>Anyone got any idea of what “plan committed note” means?<<
No, but I am tempted to suggest that it could mean that they have a plan to deliver it but that you should be committed for expecting it to be carried out. The note is what they will claim to have left when they claim that you are out……….
Hopefully you will be luckier than me and most others posting on this site and might actually receive what you have paid for.
Good luck!
Simon said the following at November 21st, 2008 at 2:50 am :
BTW just got my refund from Dell (via paypal) for my cancelled order. 1 month after ordering it and after more hassle than is appropriate for such a seemingly simple transaction. No appology or even enquiry from Dell or WW as to why I cancelled the order so loss to them of £400 and I’ll be looking to spend this with another company in the January sales. I was hoping for a customer satisfaction survey to complete……….
Andrew said the following at November 21st, 2008 at 4:20 pm :
Starting to get a little worried now… according to the WW tracking system my XPS hasn’t moved in 24 hours and its due for delivery am monday, there have been no updates since my last post.
Anyone know if they work weekends i.e Will my package continue on its journey over the weekend or am I looking at a delay?
Really hope this doesn’t affect my opinion on Dell, I’ve always had their machines in the past and can’t fault them, hope WW dont let them down this time…
Ivan said the following at November 21st, 2008 at 5:52 pm :
I ordered a studio 17 laptop on line and the order was acknowledged on the 13th November for delivery 25th November.
The tracking of the order was impressive and when it arrived at Hinkley on the 19th Nov I was expecting a call to arrange delivery. On the 20th Nov, pre call no answer? and then postcard sent!.
20/11/08 14:48 IVR-OUTBOUND POSTCARD SENT TO CUSTOMER.
20/11/08 14:48 IVR-OUTBOUND PRE CALL - NO ANSWER.
19/11/08 13:08 WWI-HINCKLEY ORDER COMPLETE IN HUB.
19/11/08 13:08 WWI-HINCKLEY FIRST BOX SCANNED INTO HUB.
18/11/08 20:01 PLAN COMMITTED NOTE.
18/11/08 15:36 IVR-OUTBOUND PRE CALL-NO ANSWER.
18/11/08 13:07 IVR-OUTBOUND PRE CALL - NO ANSWER.
18/11/08 08:10 CALL LOCK OUT.
17/11/08 22:00 LODZ DEPARTED MANU.FACILITY
I have given Dell 3 contact numbers and an E mail address and it results to postcards! also there were no calls missed!
I found this thread on google and worryingly decided to contact Walsh/Syncreon. I was releived to speak to an assistant who offered next day delivery am/pm. Friday 21st am was covienent and so it was booked. Tracker showed my call immediately and it was delivered Friday 11.43am.
Its a shame there has been so many bad reports of the carrier but if I had not picked up advice from this site, who knows how long the laptop would have been sat around.
IF THE CARRIERS COMMUNICATED PROPERLY WITH THE CUSTOMERS THERE WOULD BE FEWER COMPLAINTS!