SpinVox - all round awesomeness!
So after reading Michael Arrington’s article on why voicemail is dead I thought I’d think about how I use mine.
I’ve come across Spinvox before - it’s a service that converts voicemail (speech) to SMS and/or email, and decided to sign up for the trial today. I’m one of those people that is fairly good at responding to email, but not so much at voicemail. So the idea of having my voicemail direct in my inbox as an SMS means I can respond things to things much quicker.
After signing up (thanks Whatleydude) I had a few SMS based issues caused by my mobile operator and had to call up Spinvox customer service. I spoke to a really nice chap called Craig who gave me some really helpful pointers to ask T-Mobile, spoke to them, and called back Spinvox a few hours later. I spoke to Craig (he remembered who I was), said he’d make a couple of changes and give me call back when they were done. I’ve heard this before and so was pleasently surprised when he called back later to let me know it was all fixed.
I happened to be away from my phone when it happened so he left me a voicemail that was converted to text and SMS’d and emailed to me. It all works perfectly now!
This is exactly how customer service should work. Slick, personal, quick and efficent. I never once felt like the problems were my fault, and everything was resolved satisfactorily and beyond my expectactions.
I’ve learnt a lot from my dealings with Spinvox in a day and will be taking away a lot of what I have experienced to put into the way we deal with things both for Tactile CRM and Resolve RM.
Once again, thanks Craig and Whatelydude at Spinvox, you’ve restored my faith in customer service, you have a great product and given me lots to think about.
Recent URLs tagged Spinvox - Urlrecorder said the following at September 2nd, 2008 at 10:15 am :
[...] recorded first by mhkingsley on 2008-08-22→ SpinVox - all round awesomeness! [...]